Full-Time
Manager, ROC Product
Updated on 9/4/2026
PDS Health
Integrated healthcare support company
Compensation Overview
$84k - $106k/yr
Irving, TX, USA
In Person
Bachelor's
 Business & Strategy (1) |
|---|
- A bachelor’s degree in a related field from an accredited college or university, or 5+ years of experience in lieu of the degree.
- Experience with Microsoft Office, including Word, Excel, Access, PowerPoint, Outlook, and Visio.
- 4–6 years of related experience in product analysis or dental or medical billing operations.
- Knowledge of Epic software applications.
- Ability to analyze operational and financial data to assess performance, identify trends, and drive improvement.
- Deep understanding of payment workflows, revenue operations, and process design.
- Experience monitoring quality, effectiveness, and compliance across operational systems.
- Ability to plan, coordinate, and execute complex cross-functional initiatives.
- Ability to manage multiple priorities, dependencies, and stakeholders simultaneously.
- Ability to produce thorough, accurate documentation supporting operational readiness and decision-making.
- Ability to present performance findings and recommendations to leadership.
- Ability to investigate root causes and apply structured problem-solving approaches to operational and product challenges.
- Serve as the primary operational point of contact for patient payment partners, ensuring communication, alignment, and issue resolution.
- Manage Statements of Work, renewals, and partner commitments, including service-level agreement definition, tracking, reporting, and escalation management.
- Own day-to-day payment operations performance across payment workflows, financing products, and reconciliation processes.
- Lead cross-functional initiatives including partner integrations, new product launches, onboarding, and service improvements, managing timelines, risks, dependencies, and status reporting.
- Coordinate release and change readiness by gathering requirements, documenting process flows and use cases, supporting user acceptance testing, and incorporating partner needs into release planning and communications.
- Analyze payment and operational data to identify revenue opportunities, quality gaps, and process inefficiencies, and translate findings into prioritized recommendations.
- Develop and maintain dashboards and operating reviews covering service-level agreements, performance trends, incident drivers, and initiative progress.
- Act as the escalation lead for payment issues affecting patients, practice users, and revenue cycle performance, coordinating corrective actions with partners and internal teams.
- Maintain documentation, decision logs, and stakeholder communications supporting audit readiness, operational continuity, and strategic decision-making.
- Identify opportunities to improve processes, partnership operations, and internal workflows, including patient payment offerings such as financing options, payment automation, and digital payment enhancements.
PDS Health is a healthcare support organization serving dental and medical practices. The company provides business, technology, clinical, administrative, and operational services that help affiliated practices deliver integrated care. It serves patients, clinicians, practice owners, healthcare teams, and communities across its supported network. Its operating model centers on locally led practices connected through shared technology, revenue-cycle, supply-chain, talent, and administrative services. Teams work across clinical care, practice operations, technology, billing, procurement, recruiting, training, and patient support. Teams support coordinated daily delivery.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
N/A
Founded
N/A