Full-Time

Operations Support Center Specialist

Remote OR Flexible Hybrid, Friday/Saturday/Sunday/Monday schedule

Posted on 4/30/2024

Cboe

Cboe

1,001-5,000 employees

Global derivatives and securities trading platform

Financial Services
Data & Analytics

Senior

Chicago, IL, USA + 2 more

Required Skills
Agile
Communications
SQL
Customer Service
Linux/Unix
Requirements
  • Bachelor’s degree or higher in Computer Science, Computer Engineering, Software Engineering, Business, Financial Services, Communications, or a related discipline preferred
  • 4+ years experience in a securities related or technical support position
  • Ability to support a four-day work schedule that spans the weekend
  • Proficiency with Windows required
  • General comfort with SQL required
  • Proficiency with Linux required
  • Comfort with Agile Development Methodology required
  • Strong troubleshooting, problem-solving and customer service skills required
  • Excellent written and verbal communication skills required
  • Strong attention to detail required
  • Ability to organize and prioritize tasks and work assignments; complete multiple tasks simultaneously with accuracy and quality; adjust to changes in priorities and situations; complete work under pressure; meet deadlines
  • Vigorous desire to learn Cboe technology and to become an expert with respect to key market structure concepts
  • Ability to work well in a dynamic team-oriented environment
  • Experience with Index Benchmarks (i.e. SPX, VIX), Cryptocurrency and/or Options required
  • Experience with trading related messaging and technologies such as FIX protocol and strong understanding of order life cycle related workflows a plus
  • Subject Matter Expertise (“SME”) within multiple critical operational areas
Responsibilities
  • Technical Support
  • Trading/Product Support
  • Data mining and research
  • Operational System Monitoring
  • Options Product Management (i.e. new listings, maintenance, replacement, validation, and de-listings)
  • Ad hoc project assignments

Cboe Global Markets offers a diverse range of tradable products, including VIX, SPX, and mini index options, with a focus on global derivatives, foreign exchange, digital assets, and securities trading solutions. The company also provides data, analytics, and indices to optimize workflow, driving the global marketplace forward with a focus on providing financial infrastructure to power the global economy.

Company Stage

Series B

Total Funding

$45M

Headquarters

Chicago, Illinois

Founded

1973

Growth & Insights
Headcount

6 month growth

2%

1 year growth

8%

2 year growth

31%