Wunderkind is looking for a self-starting and dynamic Customer Success Manager to help senior leaders at some of the largest, most recognizable brands in the world solve their most pressing digital problems through our cutting edge software platform.  The Customer Success Manager role involves a consultative and holistic approach to both digital marketing and client management — owning the customer lifecycle through strategy to renewal.

Day In The Life: 

• Own the relationship and ultimate success of a dedicated segment of Wunderkind’s customers, including strategy development, renewal, and upsell
• Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand your customer’s business strategy and measurements for success
• Communicate and continuously reinforce how Wunderkind drives revenue, what our competitive advantage is, and why it is worth the investment
• Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and design

You Will Stand Out With: 

• 2+ years experience in customer success, account management or consulting
• Demonstrated track record working in a rigorous, results-driven role that directly impacted the growth of a business
• Excellent communication skills and EQ; you enjoy building relationships, overcoming push back and engaging in high touch client interaction
• Detail-oriented with the ability to project manage, set priorities and stay organized when managing multiple client relationships

Bonus Points if You Have:

• Entrepreneurial spirit with with a healthy dose of humility
• Demonstrated success in fast-paced and demanding environments; you relish adversity and overcoming obstacles

The base salary range for this role is $60,000-$92,000. Actual compensation packages are based on several factors that are unique to each specific candidate; including but not limited to skill set, depth of experience, applicable certifications, and geographic work location. This may vary depending on living location and market rate.

On the fence? Apply anyway! We know that imposter syndrome can get in the way of meeting incredible candidates, and don’t want it to get in the way of meeting you!

Learn More About Our Company, Culture and 5 Core Values: 

DRIVE UNDENIABLE PERFORMANCE: 

• Wunderkind is a leading performance marketing engine that delivers tailored experiences at scale
• Digital businesses use Wunderkind to remember who users are better than ever before, allowing them to deliver high-performing, one-to-one messages on websites, through emails and texts, and in ads at a scale that’s not otherwise possible

COME HUNGRY:

• Driving $1.2 billion dollars annually in revenue for top eComm brands including Hugo Boss, Cole Haan, Fender, Rag & Bone, Gucci and more 
• Incredible growth and promotion opportunities for top performing employees whether it be a leadership track or building out your own unique specialities 

CARRY EACH OTHER:

• Unwavering commitment to culture, community, office events, and DEI initiatives
• Fully stocked snacks, beverages, and weekly catered lunch
• Exceptional management training programs and internal opportunities for 1:1 coaching

BOUNCE BACK:

• Company support and flexibility through all professional, personal, political, and world news and development 
• Generous work life balance with 20 days PTO, 1 floating holiday, 14 National Holiday closures, Summer Fridays, 2 weeks of Newly-Wed PTO, Maternity & Paternity leave offerings

RESPECT PEOPLE, PRIVACY, IDEAS: 

• Proud to be an equal opportunity and safe workplace 
• Strongly committed to equal employment opportunities for all races, colors, ancestries, national origins, marital statuses, age, citizenship, disabilities, genders or gender identities, or Veteran status

Wunderkind is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.