Technical Account Manager @ Airkit

INACTIVE

Full-Time

Technical Account Manager

Airkit

11-50 employees

Digital customer engagement platform

Government & Public Sector

Fintech

$155,000 - $175,000

Junior

United States

Required Skills

JavaScript

SQL

HTML/CSS

Requirements

Passionate about technology with strong technical background
Confident delivering technical solutions to enterprise clients
Experienced in working cross functionally with Professional Services and Engineering to scope and document new workflows with each account
Empathetic and customer minded
Computer Science or Engineering degree or relevant experience
2 years CX development experience
Minimum of 2 years experience running client facing projects
Proficiency with various design softwares
Experience with HTML, SQL, Javascript
Proficient with HTTP protocol
You relish adventure and problem-solving, rather than just implementing or enforcing an established playbook
Flexibility and the ability to operate in fast iterative cycles
Desire and ability to go above and beyond to ensure that our customers have a great experience working with us

Responsibilities

As a Technical Account Manager at Airkit you will work with our customers to understand their business needs and help them succeed leveraging our platform
You will be responsible for translating business problems into technical requirements and will work to identify new use cases and pain points where our product can drive additional value for our customers

About Us

Airkit began in 2017 when co-founders Adam Evans and Stephen Ehikian wanted to enable leading brands to connect with their customers in a new, digital way. As consumers of many products, they couldn’t understand why, in the age of big data, AI, cloud computing, and connected products, their interactions with companies were so impersonal, reactive, and time-consuming.

The Airkit team previously founded and built RelateIQ (sold to Salesforce in 2014). We witnessed first hand how every aspect of the relationship between companies and their customers was changing. Everyone and everything is now connected, and customer expectations are rapidly increasing.

Headquartered in Redwood City, CA, the company launched publicly in October 2020. Since then, we have seen the rapid adoption & expansion of our product within leading Fortune 500 brands and hyper-growth businesses, world-wide.

Position Summary / Core Responsibilities

As a Technical Account Manager at Airkit you will work with our customers to understand their business needs and help them succeed leveraging our platform. You will be responsible for translating business problems into technical requirements and will work to identify new use cases and pain points where our product can drive additional value for our customers.

A great candidate is…

Passionate about technology with strong technical background
Confident delivering technical solutions to enterprise clients
Experienced in working cross functionally with Professional Services and Engineering to scope and document new workflows with each account
Empathetic and customer minded

Required Experience

Computer Science or Engineering degree or relevant experience
2 years CX development experience
Minimum of 2 years experience running client facing projects
Proficiency with various design softwares
Experience with HTML, SQL, Javascript
Proficient with HTTP protocol
You relish adventure and problem-solving, rather than just implementing or enforcing an established playbook
Flexibility and the ability to operate in fast iterative cycles
Desire and ability to go above and beyond to ensure that our customers have a great experience working with us

In the U.S., the standard pay range for this role is $155,000 - $175,000 annually plus equity. Actual salary is determined based on a variety of factors including experience and performance.

Working at Airkit

At Airkit, we want our teammates to feel cared for, wherever they are in life. Check out some highlights of our culture and meet some of our executive teamhere.

Highlights of our benefits package include:

Competitive base salary plus equity for all of our teammates
100% coverage for Medical, Dental, and Vision
Unlimited time off to relax and recharge
Paid parental leave for new parents
Retirement plan (401K) with immediate eligibility
Flexible spending stipend for you to spend wherever it will benefit you most
Monthly team events & opportunities for building community
Options to work flexible hours remote or in-person

Not everyone will match the above qualifications 100%. If your experiences don’t perfectly align, but you think you’d be a great addition to our team, we’d still love to hear from you.

Airkit is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. For individuals with disabilities who would like to request accommodation, please email [email protected].

Airkit

View

Website

View Company Profile

Airkit’s mission is to make building great digital customer experiences faster and simpler for both developers and business users that customers love. The company has built a customer engagement platform powered by personalized systems and integration that delivers secure digital experiences to drive revenue, exceed customer expectations, and reduce operating costs through various channels.

Company Stage

M&A

Total Funding

$96M

Headquarters

Redwood City, California

Founded

2018

Growth & Insights

Headcount

6 month growth

↓ -63%

1 year growth

↓ -71%

2 year growth

↓ -71%

Benefits

Medical, Dental, and Vision coverage

401(k)

Flexible Spending Stipend

Family Leave

Remote-friendly

Commuter benefits

Monthly Team Events & quarterly Hackdays

INACTIVE