Technical Trainer
Posted on 4/10/2023

5,001-10,000 employees

Cloud-based information security company
Company Overview
Zscaler’s mission is to empower organizations to realize the full potential of the cloud and mobility by securely connecting users to applications from any device, anywhere. The company has pioneered a security cloud that has shifted architectural design and approach to network security. With their unique security cloud, the company has created a Zero Trust Exchange platform with their security cloud to enable businesses to reduce cost, risk, simplify IT, and increase business agility.
Remote • Indiana, USA
Experience Level
  • Demonstrate classroom management skills such as effective presentation, checking for understanding, listening actively to students, building audience rapport, and demonstrating cultural sensitivity
  • Provide effective instruction to students in advanced networking topics including:
  • Zscaler products, features, and capabilities
  • Security, authentication protocols, and processes such as PKI, Windows/ Azure AD, Firewalls, and Web Proxies, and
  • Cloud and network application access, threat protection, firewall filtering, access control, and data protection
  • 5+ years of experience in technical training
  • Preferred Bachelor's degree in technical writing, communications, or a related field (i.e., technical writing/communications certifications are also acceptable)
  • Excellent oral, written, analytic, and organizational skills
  • Detail orientated, and able to think and train in context with the target audience
  • Ability to mentor and influence without authority
  • Self-motivated and effective in a fluid environment
  • Must possess creativity and a sense of humor
  • Able to work independently and as part of a team
  • This individual will be home-office or corporate office-based to deliver online training and complete training configuration and troubleshooting tasks
  • They must be able to travel domestically and internationally to deliver training and certification to Zscaler's rapidly growing customer and partner community
  • Travel, when not restricted by corporate or local health policies, could be as frequent as 50% or more
  • The trainer should be flexible to conduct training sessions on different regions of the globe and time zones
  • Instruct Zscaler technical courseware and certification online and in the classroom, demonstrating effective instructional techniques and representing Zscaler in a professional manner
  • Configure and troubleshoot Zscaler training environments including Internet Access (ZIA), Private Access (ZPA), Digital Experience (ZDX) and Cloud Protection (ZCP) solutions as well as general network connectivity, communication, and authentication services and devices. This includes:
  • Connecting to and managing remote training labs and related online services, configuring student training pods and troubleshooting the training environment operation
  • Experience as a technical instructor in network security, cloud, or SaaS technology
  • Demonstrated the ability to quickly learn new products and technologies
  • Interest in course development and instructional design and developed hands-on training exercises and presentations