Full-Time

Customer Success Manager

Confirmed live in the last 24 hours

Moveworks

Moveworks

501-1,000 employees

AI platform for automating business processes

Enterprise Software
AI & Machine Learning

Mid

London, UK + 1 more

More locations: Remote in UK

Location preference is London, but open to fully remote in the UK or France.

Category
Customer Experience
Customer Success
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Requirements
  • 3+ years of account management, implementation, or sales experience in software/SaaS
  • Experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience
  • Experience supporting deployments with large enterprise customers
  • Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal
  • Experience building strong internal and external relationships, including with senior-level executives throughout companies
  • Diplomatic, have tact and poised under pressure
  • Voracious appetite to learn and grow
  • Completed a Bachelor’s degree
  • Willing to travel 10-15% of the time
Responsibilities
  • Partner with our initial customers to drive product value
  • Develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
  • Partner cross-functionally to translate business needs and product requirements into new solutions for customers
  • Evolve and iterate on our customer onboarding strategy
  • Work with internal teams and customers to drive adoption, engagement and growth
  • Help customers identify, quantify, and work toward transformational goals in partnership with Moveworks
  • Adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
  • Act as the voice of the customer, gathering customer feedback and helping share the product roadmap

Moveworks provides an AI-powered platform that automates and streamlines various business processes for companies, particularly those with a global workforce. The platform integrates with enterprise chat systems, allowing employees to automate tasks such as booking time off, understanding payroll policies, and managing engineering tasks. It is designed to be user-friendly, encouraging regular use among employees. Moveworks differentiates itself from competitors by offering multilingual support for over 100 languages and utilizing generative AI to fill knowledge gaps and send automatic notifications. The goal of Moveworks is to help businesses increase efficiency, reduce time spent on routine tasks, and improve communication, ultimately leading to significant cost savings.

Company Stage

Series C

Total Funding

$296.7M

Headquarters

Mountain View, California

Founded

2016

Growth & Insights
Headcount

6 month growth

4%

1 year growth

9%

2 year growth

14%
Simplify Jobs

Simplify's Take

What believers are saying

  • Recognition as a finalist in the 2024 Microsoft Partner of the Year Awards and inclusion in Fast Company's list of the World's Most Innovative Companies of 2024 highlight Moveworks' industry leadership and innovation.
  • The launch of the next-generation Moveworks Copilot with advanced generative AI capabilities positions the company at the forefront of AI-driven business process automation.
  • Expansion of regional data centers in Australia, Europe, and Canada demonstrates Moveworks' commitment to data privacy and residency, appealing to global clients with stringent data requirements.

What critics are saying

  • The rapid pace of AI advancements could lead to increased competition, potentially eroding Moveworks' market share.
  • Dependence on strategic partnerships, such as with Microsoft Azure, may pose risks if these alliances face disruptions or strategic misalignments.

What makes Moveworks unique

  • Moveworks leverages generative AI to provide a conversational interface that integrates seamlessly with enterprise chat systems, setting it apart from traditional business process automation tools.
  • The platform's multilingual support for over 100 languages makes it uniquely suited for global enterprises, unlike many competitors with limited language capabilities.
  • Moveworks' strategic collaboration with Microsoft Azure enhances its platform's scalability, security, and compliance, providing a competitive edge in delivering AI solutions at scale.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Fully paid comprehensive medical, dental, and vision coverage with no premiums

Fully paid short-term disability, long-term disability, and life insurance

Employee Assistance Program

Free daily meals

Discounts on select gym memberships

Unlimited PTO

Unlimited paid sick days

Up to 16 weeks of 100% paid parental leave

Generous paid holidays, tailored to your location

Medical, Family Care, and Military leave programs

Competitive salary

401(k) with matching

Equity and stock options

Commuter and parking benefits

Manager mentorship program

Buddy program for new hires

Paid industry certifications

Continuing Education stipend