Workday Production Support Analyst

25WD87219

Position Overview

Autodesk is searching for a Workday Production Support Analyst. At Autodesk, we believe that you can #makeanything, and the right candidate would bring that mindset to the HR Technology team and the systems, processes, and programs we support. As the Senior Workday Analyst, you will have an opportunity to optimize Workday to support our people and deliver an amazing employee experience.

Our team, People Data Operations, is responsible for back-office operations and services supporting global people programs and services to be delivered globally at scale. This group partners closely with People & Places teams and partners to provide high-scale operational reporting and data support services.

Responsibilities

• Configure, support and optimize the design, development and performance of Workday and related business data systems and processes globally

• Assist with Workday releases by evaluating and testing feature changes and recommending process or system optimization in alignment with business goals

• Troubleshoots and resolves production support issues in partnership with People Data Operations team, ESE (IT) team and other cross functional teams as necessary with exceptional customer service

• Collaborates with partners in People Experience, Payroll, Finance, Total Rewards, DES and others to provide support for requests such as minor configuration enhancements and break-fix needs

• Provides security role administration support in HR tools proactively and upon request

• Provides support for Workday, including researching, identifying, and resolving complex Workday issues, unexpected results, and process flaws in close coordination with People and Places teams, ESE (IT) and Regional People Services Teams

• Continuously increases technical and industry trend knowledge by participating in Workday Community and other forums, including on-line discussions, brainstorms, voting, training, webinars, etc

• Assists the PPL COEs and other People Experience teams with the process flows, data analysis, configuration and EIB loads associated with annual and off cycle events such as performance evaluations, merit increases, bonus payments, and job structure enhancements

• Monitor and analyse Workday performance and make recommendations to deliver greater operational efficiency and effectiveness

• Assists with software implementation and upgrades

• Actively participates in user acceptance testing and documentation

• Assists end-users and internal teams on Workday related issues

• Ensure team and system compliance with regulatory requirements, including GDPR, SOX and other control narratives and matrices

• Comply with HR Technology and IT change control processes

Minimum Qualifications

• 2-3 years professional experience in Workday Functional. Workday certification preferred Bachelor's degree or equivalent preferred

• Must have knowledge in more than one module in Workday. Workday Core HCM & Compensation knowledge is preferable

• Module Specific knowledge is added advantage. Ex- Workday Security, Onboarding, Recruitment, Benefits, Talent, Compensation, or Absence, Time/Tracking

• Conversant with Support practices and is sensitive to SLA

• Good to have: Ticket handling in ServiceNow

• Good to have: Experience with Agile Methodologies

• Experience working with functional HR teams in the development and implementation of technical solutions that improve efficiencies and performance

• Proven background in problem solving and partnership in a global environment

• Passion for working with people and systems, and a strong interest in helping customers succeed

• Ability to maintain personal and confidential information

• Self-starter and ability to work independently but also collaborate across teams

• Responsible for timely identification and escalation of risks and development of alternative technical and functional approaches when necessary

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Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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