Full-Time

Member Services Agent

Call/Contact Center

Posted on 6/5/2024

Rue Gilt Groupe

Rue Gilt Groupe

501-1,000 employees

E-commerce platform for daily luxury brand sales

Consumer Software

Compensation Overview

$$17Hourly

Junior

Houston, TX, USA

Required Skills
Communications
Customer Service
Requirements
  • Minimum of 1-year CALL CENTER experience within the last 3 years
  • Willing to work any shift from Monday - Sunday from 9am-9pm EST
  • Reside in specific states: Florida, Pennsylvania, North Carolina, Kentucky, Texas, South Carolina, North Dakota, Indiana, Wisconsin, Iowa, Minnesota, New Hampshire, or Missouri
  • Have a private workspace with a door and hardwired internet
  • High school diploma or equivalent
  • 1-3 years of experience in a Contact (CALL) center environment
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills
  • Ability to handle stressful situations appropriately
Responsibilities
  • Interacting with current or prospective Members with professionalism and positivity
  • Resolving voice and email interactions interchangeably
  • Handling general member inquiries, returns, tracking orders, and modifying orders
  • Providing accurate and complete information to members
  • Increasing knowledge to handle more complex situations and work in alternate channels

Rue Gilt Groupe operates an e-commerce platform featuring daily sale events with over 5,000 premium and luxury brands at discounted prices, utilizing technology to curate and present these events for a seamless daily discovery experience. The platform leverages technology to curate and present daily sale events, offering a wide range of premium and luxury brands at discounted prices.

Company Stage

IPO

Total Funding

$380M

Headquarters

Boston, Massachusetts

Founded

2007

Growth & Insights
Headcount

6 month growth

1%

1 year growth

5%

2 year growth

-25%

Benefits

25% off Rue La La & Gilt

Volunteer opportunities

Office celebrations

Flexible time off

Fitness discounts

Summer Fridays