Training Coach Medical Assistant

Hartford HealthCare, one of the nation's leading health care providers, and GoHealth Urgent Care, an on-demand consumer-centric care company, areoperating urgent care centers across the Connecticut area. 

At Hartford HealthCare-GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities. We would love for you to become a member of our team!

Market-leading benefits include: 

• Medical, Dental, Vision, 401k matching 

• Employee assistance and wellness programs including a strong focus on promoting mental health 

• Generous Paid time off  

• This position offers monthly incentive pay based on performance metric  

• Growth opportunities 

• Sign on bonus up to $3,500 for external candidates  

The Medical Assistant assists in examination and treatment of patients under the direction of an urgent care provider. Manages the check-in and registration process, interview patients, measures vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height), and records information on patients' charts. Draws and collects blood samples from patients and prepare specimens for laboratory analysis. Prepares treatment rooms for examination of patients. 

Job Requirements

Education 

• High School Diploma required

• Graduate of a Medical Assisting Program preferred

Work Experience 

• Medical Assistant experience preferred

• Front Desk experience preferred

• Basic Life Support (BLS) required at the time of hire, obtained through the American Red Cross (ARC) or American Heart Association (AHA).

One of the following Certifications is Required: 

Under one year of Medical Assistant experience requires one of the following Certifications at the time of hire: 

• CCMA- Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association)

• CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant)

• RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists)

• NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing)

• NRCMA- Nationally Registered Medical Assistant (verified through the National Association for Health Professionals)

In lieu of an approved MA Certification, we will also accept one of the following 

• 1+ years of working experience as a Medical Assistant in a Hospital or Urgent Care Setting, OR

• 1+ years of working phlebotomist experience 

Candidates who do not hold an approved Medical Assistant certification at the time of hire must obtain one within 15 months of their start date to remain eligible for continued employment as a Certified Medical Assistant. 

In lieu of an approved MA Certification, we will also accept one of the following at the time of hire:

• Graduate of an Accredited School of Nursing or LPN or RN 

• EMT - Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians) 

• CNA - Certified Nursing Assistant 

• Additionally, CPOE certification for order entry is required within two weeks of start date.

Essential Functions 

• Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility. 

• Process co-pays and schedule patient appointments for assigned center. 

• Coordinate provider referrals to assigned Specialist. 

• Answer patient questions regarding their care and keep them informed of their status.

• Inform technical staff of patient flow. 

• Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit 

• Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to provider as needed. 

• Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider. 

• Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed. 

• Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies. 

• Responsible for maintenance of medical records and scanning charts to patient files. 

• Answer phone calls, collect and sort daily incoming and outgoing postal correspondence 

• Ensure reception is well maintained 

• Conduct courtesy call-backs for patient follow-up. 

• Perform opening and closing duties, which includes cashing out, end-of-day communication, and securing the building. 

• Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed. 

• All other duties as assigned. 

Additional Knowledge, Skills and Abilities Required 

• Basic Medical Assistant duties 

• Ability to type quickly, basic computer knowledge 

• Proficient in Microsoft Word and Excel 

• Detail oriented, able to rely on experience and judgment to perform a variety of tasks, participate on a team, and accomplish goals 

• Exceptional written and verbal communication skills 

• Able to interact and treat all persons with fairness, respect and sensitivity to cultural/social difference 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! 

Note:  this job description is not inclusive of all the duties of the position.  You may be asked by leaders to perform other duties.  Management reserves the right to revise this position description at any time.