The Challenge

Qualtrics is seeking a full-time Senior Manager, Executive Engagements. If you have a Bachelor’s degree, 6+ years of customer-facing or sales experience, the ability to build positive relationships, and want to work at a fast-growing tech company, Qualtrics could be the place you’ve been dreaming about.

Our mission is to tangibly transform our customers’ organizations, leading to increased retention, growth and maturity, and ultimately building our customers into lifelong Qualtrics champions. We do this through connecting key customer executives who are disrupting their industries and building XM programs with the Qualtrics leadership team in a way that culminates into meaningful relationships and expansion. The customer office facilitates successful, high-touch, and curated engagements with the customer. From day one, the team will have an immediate impact on our growth trajectory and drive impact globally across large, strategic customers. The ideal candidate will have proven experience in a business management role, with a special focus on executive-level advising and building structure in ambiguous situations.  

Expectations for Success

You will know you are doing an extraordinary job when your executives build long-term relationships with their key target customers and over time we deepen and expand our partnerships with those organizations. You have excellent organizational skills to juggle multiple priorities and are a master communicator who empathizes with the cross-functional audience. You are resourceful when facing challenges, and refuse to give up until our internal teams and customers succeed.

• Drive the impact of the EEO office by delivering influenced won business within our strategic accounts and developing tools and enablement to help the team scale across all of the Qstaff executives and eventually all of our executive engagement programs. The role of a customer office is to drive scale for our executives and help with larger deals faster by building strong relationships with customer executives
• Oversee building and running the process of executive engagements under the guidance of 2 Presidents -- be force multiplier for these executives
• Assist Sales & CS account teams in defining the criteria for an executive engagement, building collateral and tailored messaging, and creating follow-up plans and assigning follow up actions with the appropriate teams 
• Scale the reach of our executive team by identifying learning opportunities from key customer wins & losses, working with CS & Sales leadership to solve
• Improve current processes and coordinate organizational procedures for optimized efficiency and productivity
• Own executive and account team enablement and build a plan to define what a formal executive engagement program could look like

A Day in the Life

• Manage executive engagements for 2 Presidents including leading cross-functional and account teams to guide prep and follow up 
• Liaise with account teams to identify proactive and reactive customer engagements for supported executives
• Identify common friction points that slow down a deal cycle and prioritize actions with Sales & CS leaders to solve them.
• Craft executive briefs and presentations to ensure our executives and account teams are prepared and optimizing every executive touchpoint
• Support engagements with key strategic partners (SAP, GSIs, ServiceNow)
• Build and support ongoing reference programs in partnership with customer advocacy and storytelling

What differentiates us from other companies

• Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
• Qualtrics Experience Program - $1,800 for an experience of your choosing (eligible after a year)
• We take pride in our offices’ design aiming at fostering creativity from our rooftop views to an open and collaborative workspace.
• 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures
• On top of standard benefits package (medical - employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office
• To learn more about what we value read about it directly from our employees Qualtrics Life stories