At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

This is a Union Role

Job Summary

This Position Is Responsible For Contacting Members, Clinical Staff, Community Partners And Physicians On Case And/Or Care Management. Contact Members To Inform And Educate Them On Our Medical Management Programs. Conducting Research, Performing Data Entry, Responding To Inquiries From Members, Assist With The Completion Of Health Risk Assessments, And Receive Member Calls Regarding Quality Of Care And Supporting The Clinicians In The Government Programs Department With Their Provider And Member Activities.

JOB REQUIREMENTS:

• 1 year of college and 2 years experience with automated systems OR 3 years experience with automated systems.
• 1 year experience with managed care system(s).
• Experience coordinating member needs, providing assistance to members, and analyzing member needs.
• Knowledge of medical terminology.
• Knowledge of managed care claims systems.
• PC proficiency including Microsoft Office applications.
• Customer service skills.
• Verbal and written communication skills including interpersonal skills to assist and educate members and coordinate care with community partners, physician offices, developing written correspondence to members and to other department personnel, and to support department personnel and functions.

PREFERRED JOB REQUIREMENTS:

• College coursework or at least one (1) year of experience in social work and/or clinical psychiatry
• Certified Recovery Support Specialist certification (CRSS)
• Previous experience with the Medicaid and Medicare population

This role is Telecommute - Must Reside in Chicagoland Area

The schedule hours are 9:30am- 6:00pm CST

#LI-Remote

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

HCSC Employment Statement:

We are an Equal Opportunity Employment / Affirmative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range

$17.20 - $28.81