Full-Time

Vice President

Consumer Retention

Posted on 7/22/2024

Varsity Tutors

Varsity Tutors

5,001-10,000 employees

Online platform for personalized tutoring services

No salary listed

Senior, Expert

Remote in USA

Category
Sales & Account Management
Required Skills
Sales
Communications
Marketing
Data Analysis
Requirements
  • Bachelor-level degree required, Master’s preferred.
  • 10+ years of progressive experience in leading customer retention/support/relations functions.
  • Strong leadership qualities with experience in creating effective customer retention processes and driving the accountability and success of the team.
  • Demonstrated ability to manage multiple work streams and deliverables in a matrixed organization structure.
  • Outcome-oriented. Not reactionary, articulates the desired outcome and works collaboratively to create the path to achieve.
  • Proficiency in using a CRM to drive sales efficiency and achievements, as well as proficiency in using sales enablement tools, Google Suite, web-based presentation tools, & video conference tools.
  • Excellent verbal and written communication skills.
  • Strong analytical and trouble-shooting skills along with being a data-driven decision maker with the ability to interpret complex data and translate it into actionable strategies to further improve company performance.
  • Strong customer relations skills and high emotional intelligence.
  • Customer Focus: Deep understanding of customer needs, acquisition marketing best practices, automation tools, and the ability to develop strategies that enhance customer satisfaction and loyalty.
  • Innovation: Creative problem solver. Able to identify real constraints and viable solutions.
Responsibilities
  • Lead, mentor, and develop a high-performing customer retention team, fostering a culture of excellence and continuous improvement.
  • Tenaciously drive customer renewals and the relentless execution of customer retention goals through effective support and sales strategies.
  • Identify key drivers of customer churn and implement effective interventions to mitigate these factors.
  • Use the CRM to accurately track customer-related activities, communication, market data, and resolve critical issues.
  • Work closely with product, marketing, sales, and customer support teams to ensure a seamless and cohesive customer experience.
  • Oversee the development of targeted communication plans and campaigns to engage and retain customers across various channels.
  • Utilize data analytics to gain deep insights into customer behavior, preferences, and trends.
  • Establish and monitor key performance indicators (KPIs) to measure the effectiveness of customer retention initiatives. Regularly report on progress to senior management.
  • Develop actionable plans based on these insights to improve customer satisfaction and loyalty.
  • Formulate and execute comprehensive customer retention strategies that align with the company’s overall business goals and objectives.
  • Stay current with industry trends and best practices in customer retention and loyalty programs. Drive continuous improvement and innovation in customer retention strategies.

Varsity Tutors provides personalized online education solutions for students of all ages, from elementary school to adults pursuing professional certifications. The platform operates on a membership model, allowing clients to access a variety of resources such as one-on-one tutoring, live group classes, and on-demand lessons. With a network of over 40,000 vetted tutors, Varsity Tutors ensures high-quality instruction tailored to individual learning needs. The flexibility of the membership allows families to customize their learning experience, whether they need help with school subjects or preparation for standardized tests like the SAT. Additionally, Varsity Tutors offers instruction in over 3,000 subjects, including coding, paleontology, and language learning with native-speaking tutors, making it a comprehensive solution for lifelong learning.

Company Size

5,001-10,000

Company Stage

Series C

Total Funding

$107M

Headquarters

Clayton, Missouri

Founded

2007

Simplify Jobs

Simplify's Take

What believers are saying

  • Partnerships with school districts expand Varsity Tutors' reach and credibility.
  • Increased demand for personalized learning boosts Varsity Tutors' growth potential.
  • The rise of hybrid learning models offers expansion opportunities for Varsity Tutors.

What critics are saying

  • Increased competition from AI-driven platforms may impact Varsity Tutors' market share.
  • Economic downturns could affect Varsity Tutors' subscription-based revenue model.
  • Privacy concerns may lead to regulatory scrutiny affecting Varsity Tutors' operations.

What makes Varsity Tutors unique

  • Varsity Tutors offers over 3,000 subjects, including unique topics like paleontology.
  • The platform provides 24/7 live chat tutoring, enhancing accessibility for students.
  • Varsity Tutors' membership model covers entire households, offering flexible and comprehensive learning solutions.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Company Match

Remote Work Options

Unlimited Paid Time Off

Paid Vacation

Paid Holidays

Parental Leave

Company Equity

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

3%

2 year growth

-3%
Garden Grove Unified School District
Feb 7th, 2025
GGUSD Partners with Varsity Tutors to Offer Free 24/7 Live Chat Tutoring

Garden Grove Unified School District has partnered with Varsity Tutors to offer free 24/7 live chat tutoring and one-hour tutoring sessions to support students in their academic success.

Potomac Local
Dec 20th, 2024
Prince William, Manassas City Schools Partner with 24/7 Tutoring Service

Prince William County Schools (PWCS) and Manassas City Public Schools (MCPS) are partnering with Varsity Tutors, an online 24/7 tutoring service.

Coupland Independent School District
Sep 24th, 2024
Coupland Independent School District

Coupland ISD has partnered with Varsity Tutors to provide academic support for homework and test prep from home.

The Item
Jul 20th, 2024
Clarendon students, teachers will have free learning resources thanks to new partnership with Varsity Tutors for Schools

Varsity Tutors, an online tutoring platform, launched Varsity Tutors for Schools, aimed at assisting district leaders in delivering one-on-one tutoring and comprehensive learning support.

Business Wire
May 8th, 2024
Gateway Regional School District Announces Partnership with Varsity Tutors for Schools to Provide Live and On-Demand Learning Resources for All Students

Gateway Regional School District announces partnership with Varsity Tutors for Schools to provide live and on-demand learning resources for all students.

INACTIVE