Partner Success Manager Lead

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. 

SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. 

If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.  

As a Partner Success Manager Lead focused on Azure in SME&C, you will be leading a team of PSMs across Asia, accountable for the growth of Azure consumption revenue through a set of key partners in the region. This requires tech intensity, continuous innovation and evolution of joint sales engagement strategies with partners, while remaining centered on customers at scale.

Required Qualifications (RQs)

• Bachelor’s degree in computer science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years’ experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture and/or consulting
• • OR equivalent experience
• 3+ years people management experience, including managing consultant practice managers, technical sales managers and/or technical architect managers

Preferred Qualifications (PQs)

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology Previous solutions, practice development, architecture, and/or consulting
• OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
• OR equivalent experience
• 6+ years’ experience working in a customer-facing role (e.g., internal and/or external)
• 6+ years’ experience leading technical projects, teams, or functions
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, Security certifications)
• 5+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

• Share best practices to drive growth, revenue, and adoption outside of your portfolio.

• Encourage and coach partners on tools and resources to help exhaust all opportunities to develop relationships with new and existing customers.

• Facilitate the sales cycle by managing partner and stakeholder collaboration and foster the development of partner relationships with internal and external stakeholders.

• Guide customers and sellers on which partners to leverage for available solutions, aligning potential solutions with partner capabilities.

• Seek feedback from partners and various stakeholders on identified customer white space to determine the feasibility of capitalizing on opportunities.

• Facilitate diversification of partner solutions provided to customers to maximize customer consumption of Microsoft products.

• Identify gaps in partner performance and ensure partner development managers are addressing these gaps, meeting regularly to stay up to date on opportunities for development.

• Support and incentivize partners to meet their end-to-end goals by overseeing partner development, determining ratings of partner development dimensions (PDDs) using information gathered from all parties who interact with the target partner.

• Identify strategic sales and solution opportunities, communicate them to partners, and illustrate the benefits of strategic go-to-market plans.

• Demonstrate a deep understanding of partner business models, customer success practices, and up-sell/cross-sell motions across services/products and respective routes to market.

• Maintain a strong technical understanding of Azure and cloud Infrastructure-as-a-Service (IaaS).

• Lead a virtual team of key business partners from the partner, sales, technical implementation, and sales operations teams, driving Azure consumption revenue in SMC through the building and development of customer success practices among key partners.

• Help partners invest accordingly to address customer needs and accelerate their digital transformation.
• Model leadership behaviours, foster a culture of trust and empowerment, and develop talent within your team to ensure high performance and continuous growth.