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Technical Support Engineer
Posted on 6/15/2022
INACTIVE
Locations
Plantation, FL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Android Development
JIRA
Linux/Unix
Management
Sales
Zendesk
Requirements
  • 3+ years experience with Workspace One and other Android based device deployment solutions
  • 3+ years experience supporting private networks (on-prem & cloud)
  • 3+ years working with device deployments in large organizations
  • 3+ years of experience working in Windows, OSX, and Linux environments
  • 2+ years experience with support based ticketing systems: JIRA, Zendesk, or equivalent
  • Experience with Magic Leap product a plus
  • Experience with Augmented Reality products a plus
  • Experience leading technical projects in multi-layered tech organizations a plus
  • Have a team first mentality
  • 'Forensic-like', methodical troubleshooting skills
  • Works well with others: giving feedback and taking feedback in a constructive manner
  • Ability to multi-task and manage tasks with varying priorities
  • Comfortable with collaboration, open communication and reaching across functional borders
  • Good communication skills, can speak positively to a technical or non-technical audience about complex or nuanced subject matter
  • Most of all, be able to: “Have fun and work hard”
  • BA/BS in computer science or equivalent experience
Responsibilities
  • Provide technical support for ML2 HW & SW
  • Provide technical support for customer private network deployments for both on-prem and cloud with and without device management software tools
  • Participate in the documentation, communication, and escalation of product/software issues to the appropriate parties to ensure the highest quality support for top tier partners
  • Drive innovative and creative solutions to partner and Magic Leap sales challenges
  • Work closely and communicate effectively with partners, sales, and partner teams around the world on technical related topics
  • Provide input on strategic decisions that affect the functional areas of responsibility
  • Test and prepare support strategy for new releases of hardware, software, and ecosystem
Magic Leap

1,001-5,000 employees

Augmented reality platform
Company mission
Magic Leap is a proprietary wearable technology that enables users to interact with digital devices in a completely visually cinematic way.