Full-Time
Head of operations-Product and Technology
Posted on 11/21/2024
Socure
201-500 employees
Digital identity verification and fraud prevention
Senior
Remote in USA
- Proven experience in an operations leadership role, preferably within a product or technology organization.
- Deep understanding of product management, technology development, and business operations.
- Strong project management skills with experience in leading cross-functional teams and managing complex initiatives.
- Exceptional strategic thinking, problem-solving, and analytical skills.
- Financial acumen with experience in budgeting, managing P&Ls, and financial reporting.
- Excellent communication and interpersonal skills with the ability to influence and build strong relationships across functions.
- 10+ years of experience in operations, product management, or a similar leadership role (preferred).
- Experience in a fast-paced, high-growth technology or software company (preferred).
- Track record of driving operational excellence and leading transformational initiatives (preferred).
- Act as a key strategic partner to the CPO and CTO, providing insights, recommendations, and operational support to drive the COE’s priorities and initiatives. Support the CPO in preparing strategic materials for board of directors’ meetings and communicating with stakeholders.
- Collaborate with Product and Technology leaders to set and track progress against goals and objectives. Identify areas that need additional resources or focus and work to address potential roadblocks.
- Oversee the management and alignment of OKRs (Objectives and Key Results) for the Product & Technology COE. Ensure that goals are coordinated with other COEs (e.g., Commercial, Finance) and drive accountability across teams.
- Partner with Finance, Product heads, and senior executives to establish and track Product P&Ls. Provide insights into financial performance and align resource allocation with strategic priorities.
- Lead efforts to ensure transparency and visibility of the Product & Technology roadmap across the organization. Provide consistent updates on progress, priorities, and changes to the entire company.
- Manage the COE’s budget, working closely with the CPO, CTO, and Finance team to optimize resources and ensure alignment with business goals.
- Standardize the product development life cycle across all product lines to ensure consistency, efficiency, and scalability. Implement best practices and drive continuous improvement in development methodologies.
- Drive operational alignment across the Product & Technology COE and other COEs. Facilitate communication and ensuring that operational goals are met and initiatives are coordinated.
- Establish and maintain communication channels to drive visibility and engagement across the Product & Technology COE. Organize All-Hands meetings, quarterly goals reviews, and regular updates to keep stakeholders informed.
- Consult on organizational transformation initiatives to drive operational efficiency and manage change effectively within the Product & Technology COE.
- Oversee complex, high-impact projects across the Product & Technology COE, ensuring they are delivered on time and within budget. Track project progress and remove obstacles to drive success.
- Develop a deep understanding of Socure’s products, technology ecosystem, competitive landscape, and industry trends. Leverage this knowledge to support strategic decision-making and to position the Product & Technology teams for long-term success.
Socure specializes in digital identity verification and fraud prevention, primarily serving the financial services sector, including banks and credit unions. The company uses machine learning and advanced algorithms to analyze minimal customer data to assess the risk of fraud. One of its key products, the Sigma Fraud Score, effectively detects fraudulent activities by comparing transactions against a proprietary database of known fraudsters. Additionally, Socure offers solutions like Device Risk, which authenticates user sessions by gathering unique device features, enhancing security and user experience. Socure operates on a subscription model, allowing clients to access its suite of tools and databases continuously, while also helping them comply with regulations like the Patriot Act through robust Customer Identification Programs. The goal of Socure is to provide accurate and efficient identity verification solutions that minimize fraud risk for financial institutions.
Company Stage
N/A
Total Funding
$629M
Headquarters
New York City, New York
Founded
2012
6 month growth
↓ -2%1 year growth
↓ -4%2 year growth
↓ -18%
Simplify's Take
What believers are saying
- Winning the AI Breakthrough Award for Best AI-Based Solution for Fraud Prevention highlights Socure's industry leadership and innovation.
- Partnerships with companies like Xcelerate and Oscilar enhance Socure's capabilities and market reach, providing robust solutions for government and financial institutions.
- Socure's ability to capture up to 99% of ID fraud in the riskiest 5% of users significantly reduces fraud losses and increases revenue for clients.
What critics are saying
- The competitive landscape in digital identity verification and fraud prevention is intense, requiring continuous innovation to maintain leadership.
- Dependence on advanced technologies like machine learning may pose challenges in adapting to rapidly evolving fraud tactics.
What makes Socure unique
- Socure's use of machine learning and advanced algorithms for digital identity verification and fraud prevention sets it apart from traditional methods.
- The Sigma Fraud Score's high accuracy in detecting fraud, leveraging a proprietary database, provides a significant competitive edge.
- Socure's comprehensive suite of solutions, including Device Risk and Customer Identification Programs, offers a holistic approach to security and compliance.
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Benefits
Competitive salary & equity
Comprehensive medical, dental, & vision coverage
FSA
Parental leave
401k
Life insurance
PTO