IS Support Specialist
Confirmed live in the last 24 hours

51-200 employees

Fosters STEM entrepreneurship through training, funding, and networking.
Company Overview
VentureWell stands out as a nurturing hub for STEM innovators and entrepreneurs, providing comprehensive support through funding, training, and mentorship to transform ideas into impactful solutions. Their commitment to fostering collaboration and promoting institutional change is evident in their extensive network-building efforts and programs that empower faculty and students alike. This focus on holistic development, coupled with their mission to solve the world's most pressing challenges, makes VentureWell a dynamic and purposeful place to work.
Venture Capital

Company Stage


Total Funding





Hadley, Massachusetts

Growth & Insights

6 month growth


1 year growth


2 year growth

Cambridge, MA, USA
Experience Level
Desired Skills
Customer Service
Customer Success & Support
  • Ability to learn and adapt quickly, analyzing both successes and failures to continually improve systems and processes
  • Must be a capable self-starter who takes initiative, can work without supervision, and manages projects independently as needed
  • Ability to build rapport and effectively communicate to resolve technical problems with a wide variety of people, both internal and external, possessing varying levels of technical confidence and capabilities
  • Experience creating and facilitating technology focused trainings
  • Experience supporting Google Workspace, Slack, and Zoom required
  • 3-4 years experience with macOS and Apple hardware provisioning and troubleshooting
  • Experience with information system security principles, networking, and general software management best practices
  • Adept at providing proactive needs assessment and supporting staff remotely
  • High degree of professionalism and confidentiality with sensitive data
  • Network+, Security+ certifications are beneficial but not required
  • Are able to succeed and thrive in an environment with competing and changing priorities and tight deadlines
  • Have track records of and ability to build solid collaborative working relationships, and are proven team players who enjoy a “customer service” orientation to collaboration
  • Are committed to embedding equity in our internal practices and culture and in our programs in order to live and achieve our mission
  • Bring openness and engagement to personal, professional, and organization-wide learning on race, class, gender, justice, and equity
  • Are curious and committed to issues of environmental sustainability
  • Are self-starters with excellent attention to detail and a commitment to delivering high-quality work
  • Are active learners who independently learn new tools and work processes quickly
  • Have excellent written and oral communication skills
  • It's our aim for our employees in this position to not work more than a 35-40 hour workweek
  • 20 paid vacation days PLUS the week off between Christmas and New Years
  • 12 paid wellness days
  • Serves as initial point of contact for incoming end user support and troubleshooting requests (via our ticketing system as well as through email and Slack) from VentureWell staff and external constituents
  • Helps administer and troubleshoot issues with core apps (Google Workspace, Slack, Zoom, Okta, LastPass); Escalates and/or delegates issues to other IS team members as appropriate
  • Leads in-person technical troubleshooting and support for staff in VentureWell's Cambridge, MA office during planned events, staff retreats, and workshops
  • Builds and maintains relationships and lines of communication with staff throughout the organization, checking in regularly to ensure people have what they need and that technology is performing as it should