VP of Customer Success
Posted on 2/21/2023
INACTIVE
Aspire

51-200 employees

Influencer marketing platform connecting creators and brands
Company Overview
Aspire stands out as a leading influencer marketing platform, trusted by over 400 customers including renowned brands like Glossier and Bombas, for driving sales and achieving higher ROI with lower CPC. The company fosters a culture of excellence and transparency, with 90% of its business coming from referrals, offering full-service with no minimum spend, and ensuring maximum value with transparent pricing. Aspire's technical prowess is evident in its platform features such as Group Content Review and Real-time reporting, facilitating seamless collaboration and strategy building.
Consumer Goods
Data & Analytics
B2B

Company Stage

Series A

Total Funding

$53.2M

Founded

2014

Headquarters

Austin, Texas

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

-5%

2 year growth

-8%
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Segment
Marketing
Requirements
  • Recruit experienced leaders for each functional role
  • Attract and retain high performing individual contributors
  • Develop a rapid onboarding process for new team members
  • Develop a rigorous training and development program, to feed the next generation of leaders within the org
  • 10+ years in Customer Success leadership, within technology (and ideally B2B SaaS)
  • 8+ years leading a customer success team that delivers both high touch and “at-scale” programs
  • 5+ years experience managing managers, directors, and other senior leaders
  • Proven leadership ability in complex strategic projects with multiple stakeholders
  • Proven ability to meet and exceed service standards and KPIs
  • Demonstrated ability to manage multiple projects independently and successfully
  • Ability to tackle issues with a sense of urgency while maintaining professionalism and accuracy
  • Demonstrated success managing a fast-paced team, including the recruitment, onboarding, and development of high performers
  • Executive level communication and presentation skills, executive presence
Responsibilities
  • Define the overall strategy and objectives for the Customer Success team, focused on driving adoption, seamless customer onboarding, and positive customer experiences across all customer segments (from SMBs through to Enterprise)
  • Design and implement strategies that drive customer satisfaction, retention, and revenue (increase renewal rates and reduce churn)
  • Develop, offer, and manage both high touch and at scale programs to meet different customer segment needs
  • Influence and expand future life time value of customers through higher product adoption, customer satisfaction, and increased usage and value
  • Standardize interventions and playbooks for each point in journey
  • Work cross functionally with GTM, Product, and Marketing to drive impact and enhance customer experience
Desired Qualifications
  • Previous experience selling to marketers / MarTech experience
  • Passion for the creator economy (influencer, ambassador, affiliate, word of mouth marketing)
  • Prior experience working in a fast-paced, startup environment