CalAIM Case Manager

Position Location: San Mateo County

CalAIM Case Manager

The CalAIM Case Manager Floater (CACMF) plays a key role in supporting residents enrolled in MidPen Resident Services’ CalAIM Housing and Tenancy Sustaining Services (HTSS) program by helping participants retain stable housing and address challenges that could jeopardize their tenancy. As part of the broader MidPen ecosystem, this role strengthens the organization’s commitment to high‑quality, person-centered services by providing timely coverage across properties and ensuring program compliance through accurate documentation and coordination with internal and external partners. It’s an exciting time to join because the CACMF not only supports HTSS implementation but also contributes to leadership, training, and continuous improvement efforts that enhance service delivery across the region. The role reports directly to the CalAIM Manager.

Responsibilities:

• Implement CalAIM HTSS services at assigned properties and uphold all program standards and compliance requirements.
• Provide direct case management to HTSS participants, supporting housing stability, goal setting, and access to needed resources.
• Complete assessments, documentation, and required reporting while maintaining strict adherence to HIPAA policies.
• Respond to crisis situations and carry out mandated reporting procedures as needed.
• Support continuity of care by providing coverage across properties during staff vacancies or time off.
• Collaborate with Property Management, Resident Services, Managed Care Plans, and community partners to address participant needs and improve service coordination.
• Deliver high‑quality customer service through responsive communication, needs-based follow‑up, and partnership with external providers.
• Maintain accurate Salesforce records—including data entry, progress notes, and participant plans—and use data to inform decisions.
• Participate in team meetings, trainings, and collaborative activities while modeling a positive, solution‑focused approach.
• Contribute to special projects, working groups, and continuous improvement efforts as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required.

Knowledge, Skills, and Abilities

• Strong written/verbal communication; able to navigate language barriers using translation tools; bilingual needs vary by property.
• Sound judgment, discretion, and effective problem‑solving when working with participants and partners.
• Skilled in relationship‑building, active listening, negotiation, and conflict resolution while maintaining professional boundaries.
• Detail‑oriented with strong organizational skills; able to work independently and collaboratively.
• Knowledge of common mental health conditions and interventions including harm reduction, motivational coaching, and trauma‑informed practices.
• Continuous learning mindset and commitment to best practices in serving high‑acuity populations.
• Proficient with Outlook, OneDrive, Teams, Zoom, Salesforce, and Microsoft Office tools.
• Valid CA driver’s license, reliable transportation, and ability to travel between properties (at least 60% field‑based).

Physical Requirements

• Constantly perform desk-based computer tasks
• Frequently sitting
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds

Working Conditions

• Must be available to work 9:00 AM - 6:00 PM, Monday through Friday; a minimum of one but up to two or more evening(s) until 7:00 PM, and occasional weekends required
• Travel to various San Mateo county properties, as needed

Education and Experience

• B.A. or B.S. degree in psychology, counseling, social work, gerontology, or related field with 3 years of relevant experience or an equivalent combination of education and experience
• Experience working with high needs or high acuity populations that have complex medical needs and/or have experienced trauma, homelessness, or any combination of the aforementioned
• Experience working with CalAIM Housing Suite of Community Supports, Community Health Worker, and/or Enhanced Care Management
• Experience using and administering multiple assessment tools and interpreting information/data derived from assessments
• Experience supporting program and service implementation and coordination
• Experience collaborating with local service providers

This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.

Pay Range

$72,800 - $81,900 Annual Salary - Pay based on applicable experience and qualifications