Business Partnerships Coordinator

Date Opened: Tuesday, February 25, 2025 12:00 AM

Close Date: Friday, March 14, 2025 12:00 AMDepartment: Charlotte Area Transit System DepartmentPublic RelationsSalary: $66,785.82 - $83,482.27 Commensurate with Experience

SUMMARY

The CATS Business Partnerships Coordinator develops, implements, and manages programs that increase the use of CATS commuter/TDM programs. They are expected to provide professional level support in organizing and coordinating transit commuter programs, including vanpool. Typical duties might include determining eligibility; responding to program questions, complaints and concerns; preparing related reports; developing and giving a wide variety of presentations; promoting transit events; responding to requests for program information; tracking programs costs; and forecasting demands for services.

Major Duties and Responsibilities

• Plans, organizes and coordinates the activities of CATS commuter programs.

• Plans, designs and implements procedures for marketing and outreach programs for all through advertising campaigns, development of promotional packages, and outreach to employers who provide incentives to employees who use alternative transportation

• Oversees marketing and advertising campaigns for CATS commuter programs

• Work with vanpool vendors to support efficient implementation of vanpools

• Increase awareness of the CATS vanpool program in the community and at work sites

• Employ sales techniques to increase participation in CATS commuter programs at businesses, government agencies, offices, other places of employment and apartment complexes located on transit services.

• Determines requirements and makes recommendations of participating employers and incentivize participants 

• Coordinates with and provides necessary support for the vanpool program in order to maintain current ridership and grow the program and assists in planning routes and works with vanpool providers; 

• Coordinates with other alternative transportation providers in the region and the state to accomplish work program established for marketing and outreach of the TDM Program; 

• Provides for special requests for TDM program marketing and outreach information from agency, regionwide, statewide and nationwide entities; 

• Conduct marketing events and promotions at area businesses to increase awareness and participation in alternative modes of transportation

• Take advantage of local market conditions to increase program penetration

• Assists with the development of grant applications for TDM programs

• As part of your responsibility to support the CATS Safety Culture, report safety concerns and issues through the various methods established by CATS as outlined in ASP. 

Knowledge, Skills and Abilities:

• Knowledge of and ability to put Transportation Demand Management principles and practices into action.

• Knowledge of CATS service area, employers and institutions.

• Skilled in examining and re-engineering operations, procedures, and policy, to ensure the best possible program outcomes.

• Skilled in public speaking and conducting presentations in person and remotely using a variety of technologies.

• Skilled in active listening and in dealing with conflict and stressful situations.

• Ability to synthesize multiple stakeholder priorities, interests and find a mutually agreeable solution for all parties.

• Ability to communicate clearly and effectively to audiences with varying levels of familiarity with air-quality focused travel behavior change strategies.

• Able to effectively to successfully prioritize and manage multiple tasks and projects in a fast-paced environment.

• Ability to synthesize and analyze quantitative and qualitative data and prepare and present reports to a variety of audiences effectively.

• Ability to provide clear work direction to other Commuter Programs staff to enable successful implementation of workplans.

• Ability to communicate both orally and in written form using proper grammar and good diction.

Minimum Qualifications:

Requires three to five years of experience or a two-year college degree with three years’ experience or a bachelor's degree in business management, or a related field (or equivalent work experience). Flexibility to adapt to changing business needs and customer expectations.

• Proven experience in business management or a similar role.

• Strong leadership, communication, and interpersonal skills.

• Excellent problem-solving and decision-making abilities.

• Analytical mindset with the ability to use data to drive improvements.

• Exceptional conflict resolution and negotiation skills.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email [email protected].

The City of Charlotte is committed to making the job application process accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modification will be provided. To make a request, please email [email protected], call 704-962-6168, or visit us in person at700 4th St., Charlotte, NC 28202.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to all employees.

Clickhereto learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.