Full-Time

Student Success Advisor

North America

Confirmed live in the last 24 hours

Boundless Learning

Boundless Learning

11-50 employees

Customizable digital courseware for educators

Education

Junior

Chandler, AZ, USA

Required Skills
Communications
Salesforce
Customer Service
Requirements
  • 4-year degree from an accredited institution and/or appropriate combination of education and significant experience
  • Experience building relationships with customers/students and internal stakeholders
  • Experience with customer/student centric processes and support levels
  • Excellent written and oral communications skills
  • Proficiency with Microsoft Office and IT Systems
  • Ability to communicate and collaborate with people from a diverse range of cultural, educational, and professional backgrounds
  • Ability to work flexibly with some late night and weekend coverage
  • Proven experience achieving on-target results in a customer service role
  • Higher Education experience and/or Knowledge of the Higher Education industry
  • Experience in Salesforce CRM
Responsibilities
  • Deliver prompt response rates and high levels of proactive outbound communication to provide comprehensive non-academic information, advice, and guidance while balancing pastoral support
  • Consistently achieve personal student retention targets, alongside achievement of high levels of student
  • Actively promote continuous study to achieve graduation in a timely manner, identifying students at risk of failing to achieve their study goals and providing effective interventions alongside recognizing opportunities to increase student engagement
  • Enthusiastically re-engage students who are taking a break from study, ensuring they remember their original goals while remaining well informed, supported and a part of their online study community to minimize student withdrawals from programs
  • Act as a program specialist, ensuring extensive knowledge in a particular curriculum area in addition to university policies, regulations, and support services, utilizing online tools and resources to meet individual students’ requirements
  • Welcome new students to their program efficiently while building rapport and demonstrating high levels of knowledge and pastoral support to prepare students for the rigors of their academic program and setting students up for success in their chosen program
  • Develop and maintain relationships with a student base, remaining committed to delivering high levels of support as students navigate the complexities and challenges of online study from acceptance to graduation of their chosen program
  • Establish and maintain excellent relationships throughout the Student Success team, sharing knowledge and experience to ensure a high standard of service is maintained
  • Help to develop effective processes to ensure a proactive approach to student support, progression, and retention
  • Maintain detailed and accurate student records on our customized Salesforce CRM system, recording data and student communication accurately to monitor student cases, progress, and resolutions
  • Act as an ambassador in representing the North American Student Success team on projects to evolve the team approach and student support
  • Be a supremely positive advocate for change
  • Demonstrate our Boundless Learning Values and act as a Brand Ambassador

Boundless Learning offers a compelling workplace for those passionate about education technology. With over 30 years of experience, this company excels in providing customizable digital courseware that enhances student outcomes through personalized online learning experiences. Employees at Boundless Learning contribute to a culture that values advanced technological applications in education, making it a leader in its field and a pioneer in adopting new educational technologies.

Company Stage

Series A

Total Funding

$9.7M

Headquarters

Boston, Massachusetts

Founded

2011

Growth & Insights
Headcount

6 month growth

116%

1 year growth

85%

2 year growth

116%