HDPE Sales and Service Support Representative

About the Role

This is an excellent opportunity for a recent graduate or early-career professional looking to build a career in customer service, operations, project coordination, and technical sales support within the waterworks industry.

As an HDPE Sales and Service Representative, you will work directly with customers to manage and support sales activities, coordinate projects, prepare quotations, process orders, and provide technical product solutions. Through hands-on experience, you will develop expertise in HDPE products while contributing to purchasing, project coordination, and overall branch success.

Key Responsibilities

• Maintain accurate records and documentation for fusion equipment, rental assets, and related activities.
• Coordinate HDPE fusion services, equipment scheduling, and project activities to support customer requirements.
• Respond to customer inquiries by providing timely service, product information, and technical guidance.
• Collaborate with internal teams to ensure customer requirements are communicated and projects are executed effectively.
• Prepare quotations, process sales orders, and coordinate purchasing activities while supporting customer and project needs.
• Contribute to continuous improvement initiatives by identifying opportunities to improve processes, efficiency, and customer service.

What You'll Gain

• Comprehensive training on HDPE products, services, and applications
• Exposure to customer service, operations, purchasing, and sales support functions
• Opportunities for career growth and advancement within ICONIX
• Mentorship and development from experienced industry professionals
• Experience within a growing and essential infrastructure industry

Here's a Snapshot of How You'll Contribute to Our Team

Whatever your role, you will make a difference here.

• Positive attitude and customer service skills
• Ability to build positive relationships and establish trust with customers and colleagues
• Flexibility to help where needed within the branch
• Ability to understand customer needs and respond professionally
• Strong willingness to learn new products, systems, and processes
• Ability to work independently and collaboratively within a team environment

Who We're Looking For

• High School Diploma or equivalent
• Recent graduates are encouraged to apply (Diploma, certificate, or degree in Business, Engineering Technology, Construction, Supply Chain, Trades, or a related field is considered an asset)
• Field or construction-related experience is considered an asset but is not required
• Direct waterworks or HDPE industry experience is not required; training will be provided
• Strong organizational skills, communication skills, and attention to detail
• Ability to prioritize multiple tasks in a fast-paced environment (asset)
• Good customer service mindset and positive attitude
• Comfortable learning and using new technology and computer applications
• Demonstrated initiative, accountability, and willingness to learn
• Ability to work independently and as part of a team
• Strong commitment to health and safety
• Ability to occasionally lift and carry 25 lbs or more

Why Choose ICONIX?

This is a place where you will be empowered to do your best work.

We know that our people make the difference and we recognize and reward that. From health and wellness benefits to employee recognition programs, discounts, and perks, we’ve got our employees covered.

• Base Pay: $57,000 - $61,000 Annually. Exact compensation may vary based on skills, experience, and location.
• Market Competitive Compensation: We reward high-performance, team work, collaboration, and a continuous improvement mindset.
• Employee Incentive (Bonus) Plan: Our success is built on your success. We recognize employees for outstanding performance and the unique value they bring beyond the day-to-day, through our annual bonus program*.
• Retirement Savings Program: ICONIX will match your contribution dollar-for-dollar to a maximum percentage that is based on your length of service with the company.
• Comprehensive Health and Wellness Benefits: Choose from flexible healthcare coverage designed to support all ages and stages of life.
• Employee Referral Program: Help us continue to grow our team. If your referral proves to be a successful hire, you receive a bonus.
• Learning and Development: Reach your full potential and career aspirations with training and development opportunities.
• Employee Discount Programs: Take advantage of discount programs offered by our corporate partners for items such as computers, mobile phone services, and more.
• Other perks include: Generous vacation/paid time-off allowance, career advancement opportunities, flexible work arrangements, paid time-off to volunteer, work boot reimbursement*, education assistance, stability of a three-generation Canadian-owned family business, family work atmosphere

*For eligible employees.

ICONIX is committed to creating accessible environments for our applicants and employees. If you require accommodation or special assistance at any stage of the application process and employment, please contact us at [email protected] with your request. Your information will be treated as confidential.

Ready to build your career and realize your full potential? Apply now and join the flow! #IWW

ICONIX. Real People. Real Service. Real Solutions.

ICONIX is Canada’s most diverse national waterworks distributor, with footprints across the country. We offer an agile, expert team of trusted, technical problem solvers that provide reliable access to innovative products and services for businesses and communities that depend on essential water and wastewater infrastructure. Learn more about ICONIX Waterworks.

Working at ICONIX Means Being Part of a Greater Organization

ICONIX is proud to be part of the Deschênes Group, a family-owned business based out of Montreal, Quebec, consisting of 16 business units and growing. The Deschênes Group is consistently ranked among Canada’s Best Managed Companies, a true testament to the company’s commitment to investing in its people and in delivering the best experience to our customers and partners. Learn more about the Deschênes Group.

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