Esthetician

Job Description

What you will be doing:

• Perform a full range of aesthetic services including facials, nail services (manicures and pedicures), and waxing in accordance with established protocols and safety standards.
• Deliver a warm, professional, and personalized guest experience from consultation through service completion.
• Conduct thorough guest consultations to assess skin, nail, and hair-removal needs, contraindications, and preferences.
• Maintain complete knowledge of all spa services, products, and facility offerings.
• Prepare treatment rooms, tools, and products prior to each service, ensuring cleanliness, organization, and proper sanitation.
• Clean, disinfect, and sanitize all tools, implements, equipment, and work areas before and after each service in compliance with State of Hawaiʻi regulations and property standards.
• Maintain strict adherence to infection control, hygiene, and safety protocols at all times.
• Review daily appointments, arrive prepared and on time for all scheduled services, and accurately document services as required.
• Recommend appropriate home-care products and service enhancements to support guest results and satisfaction.
• Maintain adequate inventory of supplies necessary to perform services and notify management of replenishment needs.
• Ensure treatment areas and common spa spaces are maintained in peak condition throughout the day.
• Address guest feedback or concerns professionally and promptly, escalating when appropriate.
• Report malfunctioning equipment, safety hazards, or sanitation concerns to management immediately.
• Ensure the spa is receiving the highest ratings from the TrustYou VOG scores as well as LQA / guest satisfaction and is a priority at all times.
• Deal with any guest complaints, comments or concerns with discretion and urgency.
• Follow and ensure that all colleagues follow all safety procedures and practices of the property; lead by example.
• Ensure guest satisfaction at all times by ensuring safety and service is always the spa’s first priority.
• Report dysfunctional equipment to management.
• Report any potential hazards or emergencies so they can be rectified immediately.
• Assure safety of the persons and the property of all within the premises by fairly applying hotel regulations and strictly following existing laws

Qualifications

Your experience and skills include:

• Service focused personality is essential
• Luxury resort or wellness experience is essential, ideally in Hawai'i.
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance
• Experience and Education in Spa within a luxury resort setting.
• Provide the necessary State and Federal Requirements to work in a Spa (Hawaii Beauty Operator License)
• Additional certification(s) in a Spa will be an advantage (Hawaii Licensed Massage Therapist, First Aid, CPR, AED)

Additional Information

Direct service providers such as Estheticians are entitled to earn "commissions."

• Esthetician's are eligible to receive up to 34% "commissions" of the price paid and received by the Hotel for the service performed by the provider.

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Your team and working environment: Join a collaborative team dedicated to delivering exceptional luxury experiences. You will work alongside passionate Heartists who support one another, anticipate guest needs, and bring our commitment to Make Special Happen to life every day.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor. Visit https://careers.accor.com/

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts, we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry-leading training, career development, recognition, and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork, and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program. An exciting future awaits!

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