Director Ransomware Incident Response

Key Responsibilities

• Help lead engagement scoping, engaging with victims of ransomware and forensic partners in the eco-system, as well as internal subject matter experts to understand inbound opportunities and help engage the appropriate engineering team members to address the requirements.
• Manage workload distribution and team member utilization across multiple incident response engagements.
• Provide hands-on executive leadership to teams of engineers (we call them cells, led by cell majors) who are executing the mission to minimize the enormous impact of a ransomware attack.
• Drive the development, training and updating of runbooks across a wide range of infrastructure and applications for delivery of both cloud restorations and on-premises.
• Build, manage, and continually evolve team structure to maximize scale, knowledge, opportunity, delivery excellence to customers, and profitability to Fenix24.
• Support operational teams to ensure we are driving high levels of customer satisfaction and value, team member engagement, retention, growth, and profitability.
• Function as a client and counsel escalation point to address any roadblocks, communication, or other issues as they arise.
• Participate and partner with sales by engaging with clients in pursuit of opportunities.

Qualifications

• At least 10 years in IT infrastructure engineering and leadership.
• Recent experience in leading engineering teams in complex, high stakes engagements.
• Managed Services experience and/or incident response restoration both pluses (not required).
• Deep technical acumen and ability to organize/execute complex missions.
• 7+ years of relevant IT infrastructure engineering experience including endpoint security controls, perimeter firewalls, Microsoft Exchange and Office 365, and Windows Server operating systems.
• Ability to respond to inquiries and work beyond normal business hours, provide management to engineering teams of up to 24 in team size.
• Excellent analytical, organization, and problem-solving skills.
• Demonstrated ability to plan, organize, train, evaluate and direct work of less experienced staff.
• Demonstrated strong written and oral communication skills, including strong relationship building skills.
• Ability to form relationships across all levels of the company while modeling Conversant’s culture and values.
• Bachelors or Associate degree in Information Technology, Business, Operations, or relevant field experience strongly preferred.