Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

THE TEAM

The Strategy and Operations organization strives to make Zuora the best example of a modern-day subscription business and inspire those customers looking to transform and scale their operating model. Our vision-mission, “We power ZEOs to sync up and scale up to achieve success together” means that we guide the corporate strategy by driving focus and cross-functional alignment, and ensuring that Zuora has the systems (people, process, tools) to empower every team and every ZEO to be successful. We also share our experiences achieving  Zuora’s mission and strategy with customers, partners and analysts.

THE MISSION

The Architecture Lead is instrumental in shaping and optimizing an organization’s infrastructure, systems, and technology strategy. Their responsibilities encompass strategic planning, technology management, SaaS rationalization and oversight of the entire architecture landscape. The Architecture leader will be pivotal in supporting a team-based, collaborative, high performance innovative culture.

WHAT YOU WILL ACHIEVE:

In the role of our seasoned Architecture Lead, specializing in SaaS applications, rationalization, governance, and the design and development of modern, resilient, scalable, and secure technology architecture to meet both immediate and long-term business objectives, you will play a pivotal role in spearheading profound transformations. Your strategic acumen and leadership will be instrumental in guiding us towards the following accomplishments:

• Strategic Vision: Develop and execute a forward-thinking technology architecture vision, strategy, and execution plan that aligns with business goals and enables growth, operational efficiencies, and a secure and scalable foundation for SaaS applications.
• Business Domain: Deep functional expertise in SaaS applications, aligning with business areas such as Marketing, GTM, Sales, Customer Success, Services, Finance, HR, Operations to shape a future state architecture driven by efficient end-to-end processes.
• Design Thinking: Lead from a design thinking approach to reimagine and optimize architecture and processes, ensuring they are aligned with modern business needs and security standards.
• Technology: Leverage technical expertise to identify the right SaaS solutions, tools, and capabilities that support business demands and processes. Rationalize and optimize the SaaS application landscape for a secure, scalable, and cost-effective architecture.
• Data-Driven Insights: Identify opportunities to leverage data and insights for optimizing business processes and shaping the future of data-driven decision-making, supporting secure and efficient architecture.
• Stakeholder Engagement: Build strong relationships with senior leaders and key stakeholders to align on broader organizational objectives, ensuring that technology architecture supports business goals and outcomes.
• Execution: Lead with a focus on agile development, speed, and scalability, delivering incremental capabilities and accelerating value realization through a modern and robust architecture.
• Change Management Excellence: Challenge the status quo, support fresh perspectives, and lead change initiatives. Define change management strategies to ensure user adoption, value realization, and a smooth transition to new technologies and experiences.
• Vendor and Partner Collaboration: Drive innovation through vendor partnerships, negotiate advantageous contracts, and leverage industry contacts to support a modern and secure architecture.
• Risk Management: Identify potential risks in the technology architecture and develop contingency plans to mitigate them effectively, safeguarding our digital initiatives and SaaS applications.
• Innovation and Best Practices: Introduce industry best practices and innovative ideas to continually evolve the end-to-end technology architecture, ensuring it remains secure, scalable, and aligned with modern business needs.

What You Will Need to Be Successful:

To excel in this role, you’ll need to bring the following qualifications, skills, and experience:

• Experience: A minimum of 15 years of experience in digital transformation, strategic leadership, technology implementation, and value realization within the realms of SaaS & AI applications, rationalization, governance, and modern, secure, and scalable architecture.
• Leadership: Demonstrated ability to lead cross-functional teams, influence stakeholders, and drive organizational change in a dynamic environment, particularly within the context of evolving technology architecture.
• Technical Expertise: In-depth knowledge of SaaS applications, with a focus on Reach to Retention (Marketing, Sales, GTM, Customer Success, Renewals, Support & Services) and Order to Revenue (CPQ, Billing, Revenue), Infrastructure, Security & Data areas, as well as familiarity with new & emerging technology trends.
• Change Management: Proficiency in defining and executing change management strategies, ensuring smooth transitions during technology adoptions, especially within the framework of architecture enhancements.
• Innovation: A proven track record of introducing innovative ideas and leveraging best practices to drive growth and operational excellence through advanced technology architecture.
• Communication: Excellent communication skills to convey complex technical concepts to both technical and non-technical audiences, particularly in the context of shaping technology landscapes.
• Vendor Management: Expertise in negotiating contracts, managing vendor relationships, and selecting appropriate technology solutions to support the organization’s architecture goals.
• Strategic Thinking: The ability to think strategically, align digital initiatives with business goals, and drive positive outcomes by developing a secure, scalable architecture.
• Systems Thinking: Proficiency in systems thinking to understand the interconnectedness of experience, processes, technology, and data within the context of modern architecture design.
• User-Centric Approach: Experience in designing user-centric experiences and solutions that enhance the organization’s day-to-day operations and work processes, with a focus on SaaS applications.
• Process Optimization: Expertise in optimizing workflows and processes to maximize the efficiency and effectiveness of tools and systems, particularly in the context of technology architecture.
• Technology Integration: The ability to integrate various technologies seamlessly to create a cohesive and holistic environment that aligns with modern, secure architecture standards.
• Data-Driven Decision Making: Demonstrated capability to leverage data insights for informed decision-making and continuous improvement, with a particular focus on architecture decisions.
• Mentorship: Experience in leading, mentoring, and guiding teams, fostering professional growth and development, especially within the scope of architecture and technology advancements.

Join our team as an Architecture Lead and play a pivotal role in shaping our organization’s digital transformation journey. Your wealth of experience and strategic prowess will drive us toward a modern, efficient, and collaborative work environment.

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to [email protected].