Customer Service Representative

Customer Service Representative Responsibilities

• Process order entry and ensure accuracy.
• Coordinate customer and production schedules to align with capacity and deadlines.
• Expedite product orders and manage shipment coordination.
• Communicate effectively, both verbally and in writing, with internal and external customers, sales representatives, and Operations regarding orders and schedules.
• Prepare and process paperwork for reruns, review production reports, and manage related documentation.
• Acknowledge and process purchase orders and schedule changes.
• Maintain margin expectations and manage customer inventory.
• Ensure quality and stop production to correct quality concerns.  Inform management of products and/or processes that do not conform to requirements.
• Ensure all environmental practices and materials are handled and disposed of per appropriate procedures in your area.
• Support Serigraph's current quality business system and understand the use of SPECS, the Serigraph quality manual.

What we are looking for in a Customer Service Representative

• High school diploma or equivalent.
• Ability to communicate with customers, sales reps, and operations effectively.
• Ability to control customer inventory and meet margin expectations.
• Ability to read and interpret blueprints.
• Ability to use measuring instruments for layouts and product inspection.
• Computer literacy and ability to enter data into ERP systems.
• Knowledge of good departmental and company safety/housekeeping/PPE practices.
• Understand departmental procedures and policies.