Front Office Coordinator
Confirmed live in the last 24 hours
Wilmington, DE, USA
Experience Level
Desired Skills
Customer Service
  • Education: High school diploma or graduation equivalency degree (GED)
  • Knowledge of office procedures and medical terminology including but not limited to administrative processes and procedures, preparing patient charts, and basic computer skills
  • Experience: For entry level, previous office administration or receptionist experience or a minimum of one year work experience in a medical office setting
  • Skills: Telephone etiquette, customer service, basic word and excel programs, time management, team orientated, multi-tasking, organization and scheduling
  • Knowledge of Allscripts EHR (is a preferred not required)
  • Welcomes and greets all patients and visitors, in person or over the phone
  • Front Office staff rotates seating on a daily basis between Check in, Check Out and other desk to answer calls from patients
  • Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
  • Responsible for keeping the reception area clean and organized
  • Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
  • Obtain patient demographic information, copies of insurance cards, driver license, billing information and enter in computer in a timely fashion
  • Facilitates patient flow by notifying the provider of patients arrival, being aware of delays, and communicating with patients and clinical staff
  • Responds to inquiries by patients, prospective patients, and visitors in a courteous manner
  • Handle appointment scheduling
  • Responsible for all incoming and outgoing faxes, also takes care of Providers Pre- Certifications and Prior Authorizations
  • Front office staff may have to work a evening shift and or Saturday shift
  • Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended

501-1,000 employees

Primary care physician platform