Commercial Service Account Manager

About Carrier:

Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About This Role:

As the Commercial Service Account Manager, you will be responsible for pursuing opportunities for service agreements, quick turn projects to keep our customers operating effectively, and pursuing large opportunities that help our customers modernize their equipment. 

This role is a great fit if you excel at building relationships, have outstanding customer service skills, and love working with cross-functional teams. This is the ideal role for those that are adept at assessing and understanding both the immediate and future needs of customers.

Key Responsibilities:

• Sell the full portfolio of Carrier HVAC Service products and solutions (i.e. service agreements, repairs and modernizations) 
• Create and maintain Sales Territory and Account plans where necessary 
• Present at customer seminars to develop new and existing customer relationships and opportunities 
• Promote Carrier value proposition linking customer objectives to Carrier solutions 
• Utilize CRM to manage customer interactions, activities, and opportunity pipeline 
• Experienced seller in attracting new customers as well as building share value with existing customers 
• Ability to seek out and access new service agreement opportunities both with existing customers and new prospect customers 
• Ability to seek out or respond to repair opportunities  
• Establishing and building credibility with knowledge of Carrier products/solutions  
• Strong ability to develop and sustain customer relationships 
• Clearly articulate the value of Carrier’s value offerings  and how they map to the customers’ needs 

• Ability to detect the Customer’s buying stage and adjust selling accordingly 
• Effective presentation and communication skills 
• Prioritize on best opportunities 
• Responding to the customer requirements in a timely manner 
• Gaining the booking/order in a timely manner 
• Ability to consistently achieve sales metrics and Annual Targets 
• To effectively negotiate service agreement renewals when required 

Required Qualifications:

• 2+ years of HVAC sales experience
• High School Diploma / GED required. 
• Must be able lift/carry 20 pounds, climb ladders/stairs, be comfortable working on roofs/platforms 
• Must be able to pass an MVR.

Preferred Qualifications:

• 2+ years’ experience with HVAC Service and Commercial Sales
• Bachelor’s degree.
• Extremely comfortable operating in a technical environment utilizing Microsoft based computer software 
• Outstanding sales/negotiation skills and goal-orientated with strong time management and organizational skills 
• Demonstrated strong written, verbal and presentation skills to effectively develop expectations and relationships with internal and external customers 
• Ability to sell directly to end user customer 
• Previous experience in selling service agreements  
• Demonstrates ability to introduce others to cross sell and upsell within their base of customers 

• Ability to work in a highly team-oriented and dynamic environment 
• Demonstrated ability to introduce others to cross sell and upsell within their base of customers 
• Demonstrated ability to identify opportunities to proactively sell preventative repair / upgrade packages 
• Self-motivated and able to manage many simultaneous projects and responsibilities 

Benefits:

Employees are eligible for benefits, including:

• Health Care benefits: Medical, Dental, Vision; wellness incentives
• Retirement benefits
• Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation 
• Disability: Short-term and long-term disability 
• Life Insurance and Accidental Death and Dismemberment 
• Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account 
• Tuition Assistance 

To learn more about our benefits offering, please click here: Work With Us | Carrier Corporate  The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.  

RSRCAR

Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

This position may be entitled to short-term cash incentives, subject to plan requirements.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Applicant's Privacy Notice:

Click on this link to read the Job Applicant's Privacy Notice