Systems Administrator

Confirmed live in the last 24 hours

Locations

London, UK

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Bash

Linux/Unix

Management

Operating Systems

Perl

Ruby

Python

Requirements

3-5 years of experience as a Systems Administrator preferably within a software development environment
In depth experience installing, configuring, and administering Linux operating systems
Experience with OpenSource software and/or service management tools and applications (Satellite, Puppet, Zabbix, etc.)
Previous experience working in an environment with formally structured IT Operational processes: work request ticket management, incident management, change management, problem management
Proficiency in scripting languages such as Python, Ruby, Perl, and/or Bash
Ability to develop and maintain positive working relationships
Ability to work in a team environment and independently as needed
Ability to adapt to change and work well under pressure
Ability to multitask and manage numerous projects
Ability to take on internal operational initiatives as a prime or lead
Ability to lift and move large and awkward equipment safely
Demonstrated knowledge of a large variety of server hardware configurations
Able to assemble and repair server equipment
Excellent communication, organizational, interpersonal, problem solving, and documentation skills
Experience running and supporting a global 24x7 internet based service or product is considered an asset
Solid understanding of networking/firewall concepts and their role within an application development environment is considered an asset
Service management certifications such as ITIL is considered an asset
Must be available after hours and / or weekends for emergency related work, service impacting incident resolution, or maintenance that is required during maintenance windows (outside of regular business hours)

Responsibilities

Identify, troubleshoot, diagnose, and correct systems related issues as they arise
Monitor and review dashboards, logs, and critical alerts to ensure system issues are identified, escalated, and addressed as quickly as possible
Assist in the provisioning of physical and virtual servers, including installation and configuration of operating systems. Also provides hands and feet for our US Data Centers performing the occasional racking and stacking of physical hardware
Provide ongoing operational support and work closely with team members on issue resolution
Manage and administer incident, problem, and service request queues
Develop and maintain system use guides, run books, and other documentation as needed

Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

We encourage you to apply if your qualifications and experience are a good fit for any of our openings.

Your Role:

The Systems Administrator – L2, is responsible for assisting in server maintenance, application deployments, implementation and maintenance of IT Operations support tools, as well as incident troubleshooting and resolution. He or she works closely within the IT Operations team to continually build, enhance, and maintain highly available systems and applications.

Your Job:

Identify, troubleshoot, diagnose, and correct systems related issues as they arise.
Monitor and review dashboards, logs, and critical alerts to ensure system issues are identified, escalated, and addressed as quickly as possible.
Assist in the provisioning of physical and virtual servers, including installation and configuration of operating systems. Also provides hands and feet for our US Data Centers performing the occasional racking and stacking of physical hardware.
Provide ongoing operational support and work closely with team members on issue resolution.
Manage and administer incident, problem, and service request queues.
Develop and maintain system use guides, run books, and other documentation as needed.

About You:

3-5 years of experience as a Systems Administrator preferably within a software development environment.
In depth experience installing, configuring, and administering Linux operating systems.
Experience with OpenSource software and/or service management tools and applications (Satellite, Puppet, Zabbix, etc.).
Previous experience working in an environment with formally structured IT Operational processes: work request ticket management, incident management, change management, problem management.
Proficiency in scripting languages such as Python, Ruby, Perl, and/or Bash.
Ability to develop and maintain positive working relationships.
Ability to work in a team environment and independently as needed.
Ability to adapt to change and work well under pressure.
Ability to multitask and manage numerous projects.
Ability to take on internal operational initiatives as a prime or lead.
Ability to lift and move large and awkward equipment safely.
Demonstrated knowledge of a large variety of server hardware configurations,
Able to assemble and repair server equipment.
Excellent communication, organizational, interpersonal, problem solving, and documentation skills.
Experience running and supporting a global 24x7 internet based service or product is considered an asset.
Solid understanding of networking/firewall concepts and their role within an application development environment is considered an asset.
Service management certifications such as ITIL is considered an asset.
Must be available after hours and / or weekends for emergency related work, service impacting incident resolution, or maintenance that is required during maintenance windows (outside of regular business hours).

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are personalized to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

501-1,000 employees

Website

Compliant electronic communications platform