Full-Time

Administrative Assistant

Confirmed live in the last 24 hours

Integrity

Integrity

501-1,000 employees

Fintech
Financial Services

Entry, Junior

Columbia, MO, USA

Category
Administrative & Executive Assistance
Administrative Support
Customer Service & Reception
Required Skills
Customer Service
Requirements
  • Exceptional Customer Service: Demonstrated ability to provide outstanding support with professionalism and courtesy.
  • Strong Communication Skills: Able to communicate clearly and effectively over the phone and in writing.
  • Multitasking Ability: Comfortable managing multiple priorities in a fast-paced environment.
  • Proficiency in Microsoft Office Suite: Strong skills in Outlook, Excel, Word, and other relevant applications.
  • Detail-Oriented: High level of accuracy when updating records and handling administrative tasks.
  • Adaptability: Willingness to assist across departments with various tasks and projects.
  • CRM Experience (Preferred): Ability to navigate and maintain agent data in a Customer Relationship Management system.
  • Team Player: Collaborative mindset with the ability to work effectively with internal teams and external agents.
  • Problem-Solving Skills: Proactive in identifying and addressing challenges to support agent business operations.
  • Reception & Front Office Support: Comfortable managing front desk responsibilities and directing inquiries.
Responsibilities
  • Answer and manage calls through a multi-line online phone system, ensuring seamless communication with agents and customers.
  • Deliver exceptional customer service and exhibit the highest level of professionalism in all interactions.
  • Manage multiple tasks efficiently to support the business and agent operations.
  • Update, maintain, and research agent data within the CRM system to ensure accuracy.
  • Provide general administrative support and assist with department-wide coordination of projects.
  • Use Microsoft Office Suite tools (Outlook, Excel, etc.) proficiently to meet operational needs.
  • Ensure attention to detail in all tasks to support accuracy and consistency across operations.

Company Stage

Growth Equity (Non-Venture Capital)

Total Funding

N/A

Headquarters

Oxford, Massachusetts

Founded

2006

Growth & Insights
Headcount

6 month growth

4%

1 year growth

22%

2 year growth

88%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for personalized insurance products aligns with Integrity's tailored service offerings.
  • Increased collaboration with insurtech startups boosts innovation and service delivery.
  • Expansion into telehealth services meets consumer demand for accessible healthcare solutions.

What critics are saying

  • Integration challenges with recent acquisitions may lead to operational inefficiencies.
  • Regulatory scrutiny on acquisitions could delay or complicate future deals.
  • Cultural alignment issues with new acquisitions may affect employee retention and client satisfaction.

What makes Integrity unique

  • Integrity's annual toy drive demonstrates strong community engagement and social responsibility.
  • Partnership with Gosen Insurance Group enhances service to Hispanic communities with tailored solutions.
  • Acquisitions like Gladstone Wealth Partners expand Integrity's wealth management capabilities significantly.

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