Svp – Client Partner
Posted on 3/22/2024
Critical Mass

1,001-5,000 employees

Digital experience design agency
Company Overview
Critical Mass was founded when a design visionary and a successful entrepreneur came together with a focus on digital experiences in a rapidly evolving space. Critical Mass has helped global brands reimagine digital and transform their businesses though strategic consulting, innovative creative ideas and cutting-edge technology thinking.
Data & Analytics
Consulting
Consumer Software
Fintech
Real Estate

Company Stage

N/A

Total Funding

$238K

Founded

1996

Headquarters

Calgary, Canada

Growth & Insights
Headcount

6 month growth

3%

1 year growth

9%

2 year growth

45%
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Management
Marketing
Data Analysis
CategoriesNew
Sales & Account Management
Field Sales
Strategic Account Management
Requirements
  • 15+ years of experience in Account Management experience in Digital Marketing, Advertising, and/or Technology Consulting disciplines
  • Understanding of Customer Relationship Management, Content Management, Analytics, Digital Marketing, and Commerce Internet Technology
  • Proven ability to establish and nurture strong and productive client relationships from C-Suite downwards
  • Willingness to travel 1-2x/month
Responsibilities
  • Develop and manage client relationships
  • Develop and communicate innovative, creatively brilliant, hardworking ideas
  • Provide vision, inspiration, and strategic thought leadership
  • Drive innovation and push for fresh thinking
  • Act as an escalation point for client issues
  • Focus on growing & training new senior leadership
  • Engage a multi-disciplinary and multi-agency leadership team
  • Ensure a collaborative approach internally and across agency partners
  • Motivate CM teams through effective communication, leadership, and guidance
  • Establish revenue forecasts/targets for Critical Mass clients and manage team operations