Who we are:

• We are technologists
• We are customer engagement enthusiasts
• We are listeners and researchers
• We are doers, thinkers and problem solvers
• We are collaborative and cooperative
• We are accountable to one another - and for one another

What we look for:

• People who are smart, honest and genuine
• People who take pride in their work
• People willing to do what it takes and think outside the box
• People who are life-long learners and help others learn along the way
• People who laugh and don’t take themselves too seriously
• People who do right by others
• People who appreciate the abilities and differences of others
• People who want to participate in building a positive work culture

What we offer:

• Collaborative environment without politics, micro-management or burdensome tools and processes
• Remote or hybrid, flexible work environment with social events
• Empowerment to make your mark
• Growth defined by experiences, not tenure or rank
• Invest in Your Nest benefit to upgrade home office
• Wellness benefit for gym membership or exercise equipment
• Learning allowance for classes, training or personal pursuit
• Industry leading PTO, 12 paid holidays, birthday off and summer hours
• Monthly cell phone / internet allowance
• Excellent medical, vision and dental benefits plus 401k with company match
• Education, certifications and training
• Casual dress

Responsibilities:

• Participate in discovery meetings with clients and prospects to understand and document their sales, marketing and customer service requirements and business processes
• Participate in steering committee meetings with the client and be the escalation point for client communications
• Participate in the pre-sales process as needed for RFPs and SOWs
• Configure/customize D365/PowerApps using web-based administration tools (form layout, workflow design, view creation, etc.)
• Work with developers to define and create specifications for any custom code or data migration requirements
• Create and manage project timelines to ensure on-time and on-budget delivery
• Train end-users
• Create knowledge transfer documentation

Requirements:

• Bachelor’s degree (Computer Science or Business Systems preferred) or related experience
• 1 - 3 years of experience working on projects, business analysis, and/or requirements gathering (technology experience with applications is preferred but not necessary)
• Familiar with relational databases is a plus
• Self-starter and able to effectively prioritize multiple tasks and projects
• Energized by working at an entrepreneurial company
• Self-motivated, dependable and reliable teammate
• Strong written and verbal communication, presentation, client service and technical writing skills, coupled with a strong interest in further developing and integrating enterprise business processes with technology skills
• Demonstrated leadership qualities and client service focused mindset
• Microsoft certifications a plus, but not required