About Loop AI:
Loop AI is an agentic restaurant intelligence software that augments the back office of restaurant chains by automating workflows and delivering intelligence across the finance, operations and marketing functions. Loop deploys AI agents built by our in-house team of AI engineers, strategists and subject matter experts into restaurant brands - bringing industry best practices in handling complex internal functions. We have offices in San Francisco, New York, Tampa and India.
Loop is one of the fastest growing restaurant technology companies powering a few billion dollars in revenue and growing to serve 10K+ restaurants within 3 years across some of the most recognizable brands of the USA (McDonald’s, Burger King, Sweetgreen, Dave’s Hot Chicken - to name a few), helping them grow their topline & bottomline.
Loop is built by a world class team of entrepreneurs, operators, leaders and AI engineers from different industries, ranging from cutting edge big-tech, management consulting, investment banking among others across companies like Uber, Google, Amazon, McKinsey and others.
You're here to define how Loop talks to its customers on screen - and to build the AI-leveraged engine that does it at the pace we ship product.
Loop's products power a few billion dollars in delivery revenue and are landing in the hands of tens of thousands of restaurant operators. Most of them don't have the time to read through docs - they learn through video, on a phone, between shifts, with a delivery tablet in the other hand. The version of customer education that wins for Loop is video-first. The version of that system that works at our scale is templated and AI-leveraged.
The person we want thinks in three lenses at once:
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The base - the design language and clip library that everything is built off
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The pipeline - the workflow (AI-leveraged or otherwise) that turns idea into finished video in hours/days, not weeks
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Scalability - the system that survives weekly product change and scales to hundreds of customers without rebuilding from zero
You'll be working with the agent owners, the GMs, and the CSMs - figuring out what an operator actually needs to see, then templatizing and pipelining it so we never re-invent.
What you'll own
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The base. Loop's video design language - visual style, brand voice on camera, sound, reusable clip library, templates for the recurring video shapes (onboarding, training, per-customer value, agent walkthroughs).
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The pipeline. The AI-leveraged production stack - pair the templates with the right model and editing layer (After Effects, Remotion, Runway, Veo, Kling, Claude skills, Clueso, etc.) so a per-customer video takes hours/days, not weeks.
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The translation. Take raw context - synopses, pod owner briefs, customer call recordings — and turn it into the script, storyboard, and finished video. The leap from "what we want to teach" to "what an operator actually finishes watching" is where this role exists.
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Scalability. A workflow others can run - standards docs, prompt libraries, model handoffs, the rebuild-resistant approach that survives Loop shipping product weekly.
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The proving set. 15-20 on-brand 60-90 sec explainers in the first phase (30 days)
The quality bar. Push back on off-brand work. If it ships under your name and it's flat or off, that's on you.