IT Support Specialist

Get to know East Penn!

East Penn is a stable, essential employer, and has been voted one of the Best Places to Work in PA for 22 years!

At East Penn, our employees are our culture; our employees will always be the heart of the company.  We are a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone.  We want our employees to have long-term careers, and many do.  More than 38% of our workforce has over a decade of service.  Our open-door management policy, comprehensive benefits package, employee appreciation and recognition events, and career advancement opportunities are just some of the ways we show our employees how incredibly valued they are.

EOE/VEVRAA

East Penn is an Equal Opportunity Employer.  You will receive consideration for employment without regard to race, color, religion, age, sex, national origin, marital status, pregnancy, genetics, sexual orientation, gender identity or expression, disability or protected veteran status, or any other characteristic protected by federal, state or local laws

Overview

Join East Penn Manufacturing as an IT Support Specialist!

Are you passionate about technology and helping others solve technical challenges? East Penn Manufacturing is seeking an IT Support Specialist to provide technical support and operational assistance for business applications and technology solutions. In this role, you'll work closely with end users, business stakeholders, IT analysts, and developers to ensure the reliable performance of critical systems that support our organization.

This is an excellent opportunity for a technology professional who enjoys problem-solving, customer service, and working in a fast-paced environment where no two days are the same.

Responsibilities

• Provide technical support for business applications and technology solutions.
• Perform daily and weekly processing activities within supported applications.
• Manage user security, permissions, and access rights.
• Respond to and resolve incidents and service requests through the support ticketing system.
• Troubleshoot technical issues ranging from simple to complex.
• Maintain accurate ticket documentation, activity tracking, and reporting.
• Follow issues through to resolution while providing timely updates to end users.
• Recommend process improvements and support ongoing service enhancements.
• Assist with system integrations and application support initiatives.
• Collaborate with IT team members, business users, and stakeholders to implement effective solutions.
• Support continuous improvement efforts and other duties as assigned.

Qualifications

• Strong customer service orientation with a commitment to delivering exceptional user support.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to explain technical concepts to non-technical audiences.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Working knowledge of common information technologies, business systems, and software applications.
• Experience supporting ERP systems is a plus.

Education & Certifications:

• Bachelor's degree in Information Technology, Computer Information Systems, Computer Science, Management Information Systems, or a related field preferred.
• Equivalent combinations of education, technical training, certifications, and experience will be considered.
• Relevant certifications such as ITIL Foundation, CompTIA A+, Microsoft Fundamentals, or application-specific certifications are a plus.

East Penn Benefits

East Penn offers excellent benefits:

• Competitive pay based on experience and qualifications
• Group health insurance that includes high quality medical, dental, vision and prescription coverage with a low employee premium
• 401K Savings Plan with company match and a 3% employer contribution
• 9 paid company holidays, 2 paid personal holidays, and 10 paid vacation days annually
• Employee assistance program
• Fitness Discounts
• Promotional opportunities
• Stable employment with a growing manufacturing organization
• Opportunities for skills development and career advancement
• Comprehensive safety training and ongoing professional development
• Team-oriented work environment with diverse and challenging projects