Director of Software Engineering

Job summary

The Director of Software Engineering for our Marketing Technology team is responsible for driving the development and execution of technology solutions that power 7-Eleven’s marketing initiatives, including customer loyalty and rewards programs, retail media networks, and personalized customer experiences across digital platforms. The role bridges marketing strategy with cutting-edge technology implementation to enhance customer engagement and drive business growth through advanced CRM capabilities and data-driven marketing solutions.

Key Responsibilities

Technology Strategy & Roadmap

• Develop and execute the technology roadmap for marketing platforms, including 7-Rewards, Speedy Rewards, Fuel Rewards, personalized offers, and retail media capabilities.

• Guide the evaluation and selection of marketing technology vendors and solutions.

Architecture & System Design

• Oversee the architecture, design, development, and maintenance of marketing technology systems that support omnichannel customer experiences.

• Architect solutions that leverage customer data to enable personalized experiences and drive incremental revenue through retail media and fuel rewards offerings.

• Drive the integration and optimization of key marketing platforms including Salesforce Marketing Cloud, Customer Data Platforms (CDP), and retail media technologies.

Delivery & Execution

• Implement agile methodologies and DevOps practices to increase delivery velocity and quality.

• Optimize technology performance, reliability, and security while mitigating technical debt.

Cross-functional collaboration

• Partner with Marketing, Digital, and Data Science teams to translate business requirements into scalable technology solutions.

Leadership & Team Development

• Lead a team of software engineers, architects, and technical product managers in developing innovative marketing technology solutions.

• Mentor and develop engineering talent, fostering a culture of innovation and continuous improvement.

Governance & Standards

• Establish technical standards, best practices, and governance for the marketing technology ecosystem.

Qualifications

• Bachelor’s degree in computer science, Engineering, or related technical field; Master’s degree preferred.

• 10+ years of software engineering experience with at least 5 years in leadership roles.

• Deep expertise in CRM systems, particularly Salesforce Marketing Cloud architecture, implementation, and optimization.

• Hands-on experience implementing and integrating CRM and Customer Data Platforms (CDP) with marketing technology stacks.

• Proven experience building retail media networks (RMN), fuel rewards systems, or similar advertising technology platforms.

• Direct experience working with RMN platforms such as Vantage and Placements.io.

• Strong understanding of data management, customer identity resolution, and personalization technologies.

• Experience leading teams that build customer journey orchestration and real-time decisioning systems.

• Knowledge of marketing automation tools, campaign management systems, and digital advertising platforms.

• Proven track record of successful large-scale implementations of marketing technology solutions.

• Experience with cloud technologies (AWS, Azure, or GCP) and modern software development practices.

• Strong technical knowledge of modern software architecture, APIs, microservices, and integration patterns.

• Experience with data-driven marketing technologies and customer analytics.

• Track record of successful collaboration with Marketing, Product, and Data teams.

• Excellent communication skills with the ability to translate complex technical concepts to business stakeholders.

• Experience in retail or convenience store industry, especially with fuel and loyalty technologies, preferred.

If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.