Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers, 2) led by advantaged underwriting in insurance, 3) to protect the whole home.
As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.
In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.
Job Title: Senior Product Manager, Consumer
Location: United States
Workplace Type: Remote
Job Summary
The future is bright for the Porch Group, and we’d love for you to be a part of it as our Senior Product Manager.
Are you passionate about solving customer problems? Do you get excited about the idea of launching a service that makes managing the home simple? Porch is looking for a seasoned, customer-centric Senior Product Manager to guide the long-term vision and strategy for the customer facing product across the Porch Moving Group.
Your job will be to define and drive implementing our service marketplace, to help us deliver an industry-leading customer experience for millions of homeowners. We’re making homeownership simple and disrupting the 500B home services industry, and we want you to be a part of it!
As a Senior Product Manager at Porch, you’re an owner. You’re responsible for the vision, strategy, roadmap, and delivery of products that delight our customers. This role requires you to combine your passion for helping customers with your technical expertise to ensure we’re building solid and scalable technology to grow our business. You’ll be comfortable with ambiguity, thinking big and diving deep. You’ll be responsible for helping grow our business by working with customers to define and prioritize requirements for our products. This role will require strong leadership skills, technical expertise, and a passion for customers as you help shape our company’s direction in the coming years.
What You Will Do as A Senior Product Manager
- Set the strategy for the consumer side of our moving services marketplace and evangelize the vision with the organization, from customer acquisition to checkout to retention
- Create and manage the consumer product roadmap - gather detailed business opportunities and turn them into the epics and stories that set the direction for the engineering team.
- Enable customer advocacy in solution design and prioritization.
- Define and prioritize new features and strategic initiatives to drive Porch Moving Services Marketplace adoption, repeat usage, support revenue growth, and customer satisfaction.
- Facilitate trade-off decisions between investment, schedule and customer benefit.
- Conduct customer research and use data to drive the development and prioritization of new products and product improvements.
- Build successful partnerships with business owners, product managers, UX, analyst and engineers to deliver on your product roadmap.
- Work to continually improve the customer experience throughout the entire customer journey by defining success criteria for your product and using data to gather signals that will inform future investment decisions.
- Operate autonomously; drive programs end to end including business goals,
technical solution, launch planning and execution.
- Instill a test & learn culture with high velocity A/B testing; embed AI into day to day activities
- Have a passion for product: conceiving, designing, building, and shipping it. You should be a product geek and a maven of all things product.
What You Will Bring as a Senior Product Manager
- 7+ years of relevant experience in both consumer & e-commerce product management, where the goal has been to acquire customers and move them down the funnel to conversion.
- Experience building and driving product adoption in B2C marketplace environments.
- Experience owning and driving a successful product roadmap, product vision,
go-to-market strategy, and design discussions.
- Ability to understand and discuss technical concepts and manage tradeoffs.
- Experience leveraging AI to improve internal efficiency and to solve customer problems
- Strong command of Google Analytics, Optimizely, Jira, and other common product management tools
- Strong command of agile methodology including scrum ceremonies
- Excellent verbal and written communication skills.
- Strong analytical skills with the ability to use data and metrics to drive action; ability to think strategically and execute methodically.
- Experience leading Jr. product managers, ideally experience with direct reports, facilitating growth plans & hosting 1:1s.
- Willingness to roll up your sleeves, solve every problem, learn, and get the job done.
- Bachelor’s degree or above preferred; ideally in technical domain
The application window for this position is anticipated to close in 2 weeks (10 business days) from 4/5/2024. Please know this may change based on business and interviewing needs.
At this time, Porch Group does do not operate in or consider applicants from the following states for remote positions: Alaska, Arkansas. Delaware. Hawaii, Iowa, Maine, Mississippi, New Hampshire, and West Virginia.
What You Will Get As A Porch Group Team Member
Pay Range*: $134,300 - $196,900
*Please know your actual pay at Porch will reflect a number of factors among which are your work experience and skillsets, job-related knowledge, alignment with market and our Porch employees, as well as your geographic location.
Additionally, you will be eligible to receive long-term incentive awards, subject to program guidelines and approvals.
Our benefits package will provide you with comprehensive coverage for your health, life, and financial wellbeing.
- Our traditional healthcare benefits include three (3) Medical plan options, two (2) Dental plan options, and a Vision plan from which to choose.
- Critical Illness, Hospital Indemnity and Accident plans are offered on a voluntary basis.
- We offer pre-tax savings options including a partially employer funded Health Savings Account and employee Flexible Savings Accounts including healthcare, dependent care, and transportation savings options.
- We provide company paid Basic Life and AD&D, Short and Long-Term Disability benefits. We also offer Voluntary Life and AD&D plans.
- Both traditional and Roth 401(k) plans are available with a discretionary employer match.
- Headspace is part of our employer paid wellbeing program and provides employees and their families access to on demand guided meditation and mindfulness exercises, mental health coaching, clinical care and online access to confidential resources including will preparation.
- Brio Health is another employer paid wellbeing tool that offers quarterly wellness challenges and prizes.
- LifeBalance is a free resource to employees and their families for year-round discounts on things like gym memberships, travel, appliances, movies, pet insurance and more.
- Our wellness programs include flexible paid vacation, company-paid holidays of typically nine per year, paid sick time, paid parental leave, identity theft program, travel assistance, and fitness and other discounts programs.
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What’s next?
Submit your application and our Porch Group Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What’s important to call out is that we want to make sure not only that you’re the right person for us, but also that we’re the right next step for you, so come prepared with all the questions you have!
Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.
Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.
Porch Group is an E-Verify employer. E-Verify is a web-based system that allows an employer to determine an employee’s eligibility to work in the US using information reported on an employee’s Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.
