Full-Time

Customer Experience Lead

Arena Club

Arena Club

11-50 employees

Web3 platform for trading and grading sports cards

Crypto & Web3
AI & Machine Learning

Senior

Los Angeles, CA, USA

Required Skills
Communications
Zendesk
Requirements
  • Recent college graduate preferred
  • 1-2 years of professional experience, preferably in a customer facing role
  • Strong problem solving skills
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Excellent written and verbal communication skills
Responsibilities
  • Work directly with CEO on building customer support team and processes from scratch
  • Create communication procedures, guidelines, and policies
  • Manage large amounts of incoming customer support tickets via Zendesk
  • Identify and assess customers’ needs to achieve satisfaction
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Take the extra mile to engage customers

Arena Club stands out as a leading company in the sports card collecting industry, providing a seamless integration between physical and digital collecting experiences. Their unique approach to grading and authentication, powered by machine learning and computer vision, ensures accuracy, speed, and transparency, setting them apart from competitors. The company's culture is deeply rooted in the passion for collecting, offering a secure and transparent platform for buying, selling, and trading, along with personalized showrooms for collectors to display their collections.

Company Stage

Seed

Total Funding

$9M

Headquarters

Los Angeles, California

Founded

2021

Growth & Insights
Headcount

6 month growth

66%

1 year growth

150%

2 year growth

212%
INACTIVE