Full-Time
Customer Experience Lead
Confirmed live in the last 24 hours
Arena Club
11-50 employees
Transforms physical collectibles into digital assets
Entry, Junior
Los Angeles, CA, USA
This is a fully in-person role at the company's HQ located in West LA.
- Recent college graduate preferred
- 1-2 years of professional experience, preferably in a customer facing role
- Strong problem solving skills and willingness to roll up your sleeves to get the job done
- Track record of over-achieving
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Excellent written and verbal communication skills
- Work directly with CEO on building customer support team and processes from scratch
- Create communication procedures, guidelines, and policies
- Manage large amounts of incoming customer support tickets via Zendesk
- Identify and assess customers’ needs to achieve satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Take the extra mile to engage customers
Arena Club operates in the collectibles market, focusing on transforming physical items like trading cards and sports memorabilia into digital assets. The company creates digital representations of these collectibles, allowing users to trade, sell, or showcase them on their platform. This process provides a secure way for collectors to manage their items, reducing the risk of physical damage or loss. Arena Club differentiates itself from competitors by offering a platform that not only facilitates transactions but also includes premium services such as enhanced security features and valuation services. The goal of Arena Club is to enhance the collecting experience by bridging the gap between physical and digital assets, catering to collectors, enthusiasts, and investors.
Company Stage
Series A
Total Funding
$9.7M
Headquarters
Los Angeles, California
Founded
2021
6 month growth
↑ 22%1 year growth
↑ 83%2 year growth
↑ 135%
Simplify's Take
What believers are saying
- The recent $10MM Series A funding round provides significant capital for growth and platform enhancements.
- Arena Club's innovative approach to digital collectibles could attract a large user base, driving transaction volume and revenue.
- The involvement of high-profile figures like Derek Jeter can boost brand recognition and credibility in the market.
What critics are saying
- The niche market of digital collectibles may limit Arena Club's user base and revenue potential.
- Reliance on AI for grading could face skepticism from traditional collectors who prefer established methods.
What makes Arena Club unique
- Arena Club uniquely bridges the gap between physical and digital collectibles, offering a secure platform for trading and showcasing valuable items.
- The use of Artificial Intelligence for grading collectibles sets Arena Club apart from traditional grading methods, providing more accurate and efficient evaluations.
- Backed by high-profile investors like Derek Jeter and venture capital firms such as M13 and Lightspeed Ventures, Arena Club benefits from strong financial and strategic support.
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