Call Center Service Representative

Job Description

Hello Carma,

My name is Mitali and I represent US Tech Solutions. US Tech Solutions is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. We have excellent domain expertise in all verticals. We provide long term solutions with quality as our main focus. To learn more about US Tech Solutions, please visit our website www.ustechsolutions.com.

Our client, Armstrong is based in Warrendale, PA 15086 and is looking for a Call Centre Service Representative to add to their team. I have reviewed your profile and feel that you would be a great fit. Please go through the details of the job (below), if interested please contact me at (201) 613 5168 or 201-524-9600 - Ext. 442.

Job Details:

Client: Armstrong

Division: Guardian Protection Services

Job Title: Call Centre Service Representative

Job Reference # 15-26781

Duration: Contract to Hire (90 day Contract and then Permanent)

Location: 174 Thorn Hill Road, Warrendale, PA 15086

Payrate: $13 / hr on W2 while on CONTRACT and an increment to it once the position becomes PERMANENT

Responsibilities: 

The person would be taking all in bound calls from troubleshooting, complaints, technical issues, etc. 

Would be resolving customer issues.

Skills Required:

· Desire previous experience in call center environment or also retail works well. This is not required but desired.

· Must be able to communicate well on the phone

· Must be technically competent. No specific technical skills but just a technical aptitude.

· Must be able to type 40 WPM - we will need to test

Other Job Details: 

· 3 months contract to hire. First 2 months will be classroom training. Then after a month, contract converts permanent. Eligible for benefits day 1 of conversion

· Candidates must be flexible with days and shifts between 6 a.m. and Midnight

· During Training period, they will work daylight hours only

· There will then be a shift lottery in which they will draw to see what shift they have between the 6am and midnight time frame. This will be their shift for 90 days. Every 90 days they redo the lottery and your shift could change. At this time also your lottery place is determined on a mix of 70% Performance and 30% Seniority 

· Must be able to pass drug test and background check 

· Must have reliable transportation

· Must be able to start October 5th.

Thanks & Regards, 

Mitali Kalita

Sr. Technical Recruiter

Description: Description: Description: Description: cid:[email protected]

10 Exchange Place, Suite 1820,

Jersey City, NJ - 07302

Tel: (201) 524 9600 Ext 442

DID: (201) 613 5168

About US Tech Solutions:

US Tech Solutions (www.ustechsolutions.com) is global firm providing a wide-range of talent on-demand and total workforce solutions. We are an Equal Opportunity Employer and Prohibit Discrimination and Harassment of Any Kind.

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Qualifications

high school diploma

Additional Information