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Full-Time

Contract – Service Cloud Voice Consultant

Confirmed live in the last 24 hours

Thunder

Thunder

51-200 employees

Salesforce consulting and business development partner

Consulting
Enterprise Software

Mid

Remote in USA

Category
IT Consulting
Consulting
Required Skills
Agile
Communications
Salesforce
SCRUM
Requirements
  • 2-4+ years consulting experience within the Salesforce Partner ecosystem or as an in-house strategic Salesforce Administrator for an enterprise organization
  • 2+ years demonstrated track record of hands-on configuration and at least 4 completed end to end implementations of Service Cloud Voice, Amazon Connect, and Service Cloud
  • Experience defining and documenting requirements and writing functional specifications
  • Comfortable establishing credibility with key customer decision makers and influencers
  • Strong problem-solving and analytical skills
  • Impeccable communication skills - we are a remote company and do expect our contractors to be extremely communicative to the Thunder team around customer needs
  • Strong verbal/written communication and presentation skills, plus extraordinary listening skills
  • Eagerness to contribute to overall team expertise and project success
  • Practical exposure to Agile methodology, writing user stories, managing scrum calls, prioritizing backlog, and similar tasks
Responsibilities
  • Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user training
  • Evaluate client’s business processes and identify opportunities for enhancement
  • Translate business requirements into functional specifications, business process and business requirement documents
  • Work collaboratively with all Thunder project members to design solutions that meet business requirements, and in the preparation and delivery of project deliverables
  • Develop user stories and process diagrams to support the design and development of Salesforce solutions
  • Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
  • Document and assign needed technical work to be done offshore, while collaborating with developers to test and verify that solutions meet the business requirements
  • Help ensure Quality deliverables

Thunder is a trusted Salesforce partner, offering industry-leading expertise in Salesforce, business consulting, and human-centered activation to help organizations achieve ambitious business goals. Their all-remote team of seasoned Salesforce consultants is dedicated to helping organizations love Salesforce, forever.

Company Stage

Series A

Total Funding

$23.6M

Headquarters

San Francisco, California

Founded

2020

Growth & Insights
Headcount

6 month growth

18%

1 year growth

32%

2 year growth

82%

Benefits

Mandatory "Minimum Vacation"

Generous employer-paid health insurance

Employee equity opportunities

Super focus on wellbeing