Senior Account Growth Manager

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Senior Account Growth Manager (Tech/ Media/ Entertainment/ Telco)

Fractal is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets. An ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged to get better. We believe that a true Fractalite is the one who empowers imagination with intelligence. Fractal has been featured as a Great Place to Work by The Economic Times in partnership with the Great Place to Work® Institute and recognized as a ‘Cool Vendor’ and a ‘Vendor to Watch’ by Gartner.

Location: San Francisco Bay Area, CA

Job Description:
Drive revenue growth and manage a key strategic client relationship in the Tech, Media & Telecom domain. As a pivotal member of our team, the person will leverage their extensive client & industry knowledge and leadership skills to drive business growth, ensure client satisfaction, and foster long-term partnerships.
 

Client Relationship Management:

• Serve as the primary point of contact and trusted advisor for key Enterprise Tech client.

• Develop and nurture strong, long-lasting relationships based on a deep understanding of client needs and objectives.

• Strategically manage client expectations, work with delivery/consulting team, and escalations to ensure client satisfaction and retention.

Strategic Account Planning and Execution:

• Develop comprehensive account plans aligned with organizational goals and client strategies.

• Engage with cross-functional teams to execute account plans effectively, including sales, marketing, and technical teams.

• Identify opportunities for client growth and expansion, and drive initiatives to capitalize on these opportunities.

Business Development and Sales Strategy:

• Collaborate with internal stakeholders to develop and implement sales strategies that align with client objectives and market trends.

• Drive revenue growth through upselling, cross-selling, and contract renewals.

• Actively pursue new business opportunities within existing accounts and new prospects.

Market Analysis and Competitive Intelligence:

• Stay abreast of industry trends, market dynamics, and competitive landscape.

• Use market insights to identify potential threats and opportunities, and adjust account strategies accordingly.

• Provide strategic recommendations to senior management based on market analysis and competitive intelligence.

Performance Tracking and Reporting:

• Monitor and analyze key account metrics, revenue forecasts, and performance against goals.

• Prepare and present regular reports to management and clients on account status, issues, and opportunities.

• Utilize CRM systems and other tools to maintain accurate account records and document client interactions.

Skills & Experience:

• Bachelor's degree in Business Administration, Software/Tech or a related field. (Master's degree preferred)

• 15+ years of progressive experience in account management or business development within the Tech domain.

• Proven track record of successfully managing large, complex accounts and achieving revenue targets.

• Deep understanding of Enterprise tech products, services, and regulatory environment.

• Exceptional leadership, communication, negotiation, and interpersonal skills.

• Strong analytical and strategic thinking abilities.

Pay:

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.  The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.  At Fractal, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.  A reasonable estimate of the current range is: $129,000 - $232,000. In addition, for the current performance period, you may be eligible for a discretionary bonus.

Benefits:

As a full-time employee of the company or as an hourly employee working more than 30 hours per week, you will be eligible to participate in the health, dental, vision, life insurance, and disability plans in accordance with the plan documents, which may be amended from time to time.  You will be eligible for benefits on the first day of employment with the Company.  In addition, you are eligible to participate in the Company 401(k) Plan after 30 days of employment, in accordance with the applicable plan terms.   The Company provides for 11 paid holidays and 12 weeks of Parental Leave. We also follow a “free time” PTO policy, allowing you the flexibility to take time needed for either sick time or vacation.

Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!