Full-Time
Client Success Manager
TechnologyAdvice
201-500 employees
B2B technology advice and guidance
Compensation Overview
£40k - £46k/yr
Entry, Junior
Remote in UK
Applicants must be currently authorized to work in the United Kingdom at hire and must maintain authorization to work in the United Kingdom throughout their employment with our company.
- Bachelor's degree from recognized institution (or equivalent experience)
- Experience maintaining regular client communication through digital channels such as Slack, email, and Zoom
- Skilled in managing time and prioritizing tasks across team projects, ensuring smooth coordination and attention to detail while handling multiple clients
- Eager to learn and develop skills in preparing detailed campaign summaries, analyzing data, and tracking client goals and KPIs to ensure program success aligns with expectations
- Familiar with maintaining account health insights and ensuring Salesforce or similar CRM systems are kept up-to-date and accurate
- Detail-oriented and organized, capable of reviewing leads for accuracy and alignment with targeting criteria, especially during initial campaign delivery
- Creative problem-solver with strong analytical and critical thinking skills
- Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward
- Work alongside Client Success Team Members and Sales counterparts to understand what has been sold to a client and how we should manage expectations throughout the program
- Join all internal calls and post-sale client calls
- Prepare Kick-Off Call decks and join kick-off calls
- Gather and prepare materials for campaign launches
- Prepare regular client campaign reports
- Monitors pacing and escalates potential concerns to Client Success and Sales counterparts
- Works across multiple internal teams to support product and answer client questions
- Quickly respond to all client emails/requests (we pride ourselves on a quick response time and being easy to work with)
- Work with Client Success Team Members and Sales to respond to client feedback and provide recommendations and optimizations for their campaigns
- Logs all feedback from clients for internal stakeholders
- Identify client, category and product trends
- Consistently provides optimizations for campaign growth to clients
- Utilizes several internal tools to review and analyze data, manage client accounts and support clients needs effectively
- Help establish processes to increase efficiency and offer creative solutions to solve problems
- Help with onboarding new team members
TechnologyAdvice provides expert guidance and advice on B2B technology and software. Their services help businesses navigate the complexities of purchasing technology by offering insights and facilitating connections between tech buyers and leading technology vendors. The company operates a platform where users can access the latest trends and advice from professionals who actively work with technology. Unlike many competitors, TechnologyAdvice has built a diverse portfolio of over 20 media brands, allowing them to reach a wide audience and provide comprehensive resources. Their goal is to create opportunities for their audiences, clients, and communities while simplifying the technology buying process.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Nashville, Tennessee
Founded
2013
Simplify's Take
What believers are saying
- Acquisitions expand TechnologyAdvice's reach in B2B media and small business sectors.
- Office expansion in Nashville supports increased operational capacity and growth.
- AI-driven content creation positions TechnologyAdvice as a leader in scalable media solutions.
What critics are saying
- Integrating multiple acquisitions may strain resources and management capabilities.
- Increased competition from AI-focused startups could challenge market position.
- Office expansion could lead to higher operational costs impacting profitability.
What makes TechnologyAdvice unique
- TechnologyAdvice's acquisition of The Neuron enhances its AI-driven media capabilities.
- The company diversifies content with Marc Waring Ventures' small business and real estate focus.
- Recognition as a Top Workplace highlights a strong, attractive company culture.
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Benefits
Career Growth
Flex Fridays
Remote Work Options
Private Medical Insurance
Group Life Assurance
Pension Plan
Wellness Program
Speaker Series Bonus
Flexible Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
Paid Parental Leave
Pet Insurance
Professional Development Budget
Book Reimbursement
Company Equity
Company News
Northwestern senior Noah Edelman founded The Neuron, an AI-focused media startup, which was acquired by TechnologyAdvice. Launched in January 2023, The Neuron grew rapidly with its engaging style and unique branding, amassing 500,000 subscribers and millions of website visits. Edelman, supported by Northwestern's The Garage, won $8k in VentureCat 2023. He emphasized college as an ideal time for startups and highlighted the importance of testing and building ideas.
TechnologyAdvice ranked number 378 fastest-growing company in North America on the 2023 Deloitte Technology Fast 500™.
In this article, TechnologyAdvice, LLC has handpicked the top seven healthcare CRM software options for 2023, highlighting their key features, pros and cons, and why they may be the best choice for your organization.
TechnologyAdvice has been announced as a 2023 Top Workplaces USA winner, the first national award after six previous Tennessee-specific awards.
TechnologyAdvice, a B2B media company that delivers marketing and data for technology companies, acquired Selling Signals, an online publication for sales professionals.