Full-Time

First Line Support Analyst

ION Group

ION Group

5,001-10,000 employees

Holding company

Data & Analytics
Fintech

Junior, Mid

New York, NY, USA

Required Skills
Communications
Requirements
  • Bachelor's degree
  • Excellent written and verbal communication skills
  • Strong process/project management, time management and organizational skills
  • Strong MS Office skills, particularly Outlook, Excel, and Word
Responsibilities
  • Logging of customer support calls received via phone and e-mail
  • Administration of Fidessa’s production support help desk system
  • Monitoring of domestic and international Fidessa systems
  • Producing and communicating departmental performance reports
  • Performing various administrative tasks within Fidessa Client Services
  • Maintaining client users within Fidessa
  • Working closely with Trading Support and assisting when needed

ION software wants to help improve decision-making, increase efficiency, simplify complex processes and empower people. They enable financial institutions, central banks and corporations to digitize and automate their most business critical processes.

Company Stage

N/A

Total Funding

$42.1M

Headquarters

, United Kingdom

Founded

1998

Growth & Insights
Headcount

6 month growth

6%

1 year growth

22%

2 year growth

28%

Benefits

Health, dental, and vision insurance

AD&D and disability insurance

Flexible spending account

Health savings account

Life insurance

Mental health care

401K plan

Performance bonus

Supplemental workers' compensation

Family medical leave & parental leave

PTO, paid holidays, sick days, bereavement leave, and volunteer time off

Commuter checks

Company social events

Employee assistance program

Free lunch

mobile phone discount