As Design Ops you will be driving operational work within the design team whose mission is to help drive efficiency, enable collaboration and support scalability across the design team.

You’ll help shape the design culture and processes and will be responsible for supporting the product design team through the selection, purchasing/budgeting, maintenance and training of all necessary hardware and software tools.

You’ll report to our Snr Director of Product Design and partner with Product Design Managers to grow and scale design at 8x8.

• Produce documents for the team to function well and organise existing documentation

• Provide visibility into the design teams projects across the organization by aiding internal communication strategy across different channels

• Be part of the department’s operations function where you will share learnings and discuss how to improve operational solutions

• Scheduling and organise Design teams’ rituals; meetings, off-sites, events, all hands etc to help make the team high-functioning

• Participate in developing lightweight, people-oriented, scalable processes, standards, workflows

• Assist in procuring, driving and promoting the use of tools that keep the design team nimble and thriving in a culture that values moving fast and iterating quickly

• Help to organize staffing and headcount asks and onboarding of new members

• Encourage and create learning opportunities for the design team to optimize for speed and agility while putting our users first

• Coordinate cross-functionally for the success of a design 

• Measure to improve quality and performance

• Experience in defining and driving processes, coordinating efforts across cross-functional teams 

• Solid grounding in structural mindset, argumentation and documentation

• Self-motivated and proactive with a demonstrable understanding of user experience and design

• A good understanding of end to end Product design process (from research to delivery)

• Adept at building strong relationships, within your immediate team and beyond

• Willingness to question established thinking in pursuit of better outcomes

• Familiarity and working knowledge of current design and work management tools (Figma, Framer, Miro, Jira, Google Suite, SmartSheets)

• Familiarity with agile or lean methodologies

• Have a high level of initiative and a “make it work” ethos.

• Excellent attention to detail.

• Excellent verbal and written communication skills.

• Demonstrates taking ownership of issues through to resolution.

• Ability to work across time zones with team members.

• Industry leading, award-winning technology and recognized on two Gartner Magic Quadrants

• Inclusive, supportive and collaborative culture yet with a winning mentality

• Encouragement and environment to make a difference

• Fun – check out our Instagram posts in the UK, Romania and the US, the smiles are real

• Deep passion for doing the best for our customers, giving them the best service and the best technology

For a closer look into what life at 8x8 UK Ltd. is about check out our Instagram page.