Manager - Carrier Performance Management

Wayfair continues to build industry-shaping infrastructure and capabilities in Logistics to fuel growth and delight our customers. As part of this journey, we are seeking bright, entrepreneurial leaders to help us drive initiatives related to our most strategic topics that will propel Wayfair from $16B to $30B and beyond.

The North America Transportation & Delivery organization is responsible for developing the strategy and execution of our Logistics network, which encompasses a large carrierportfolio that enables us to deliver a best-in-class customer experience in the furniture and home space. 

We are looking for a leader to join our Carrier Performance team, responsible for managing the relationships and driving logistics performance with our key strategic national and regional carrier partners. The role combines strategic partnership and negotiations, industry thought leadership, financial and analytical acumen, and logistics and warehouse operations with broad ownership and visibility through key strategic performance initiatives. The right candidate has strong carrier management experience, analytical competency, and the ability to build strong relationships with leadership both internally and externally. Candidates should also have a collaborative leadership style and a demonstrated ability to drive results in partnership with cross-functional teams. 

Responsibilities include:

• Cultivate and strengthen key strategic relationships with our truckload, intermodal, and less-than-truckload partners
• Identify and lead joint initiatives with our carrier partners to create stronger collaboration and unlock new areas of value 
• Liaise with key partner stakeholders to solve issues, communicate strategies, and create synergies to further drive better performance
• Ownership of carrier performance, including analyzing KPI’s & identifying opportunities to improve strategic alignment and deliver on our goals of accelerating delivery speed while lowering transportation costs
• Partner with key cross-functional teams to support Transportation & Delivery’s alignment with strategic initiatives and meet network requirements   
• Be a collaborative team member and contribute to the growth & development of our team

Strategic Projects could include:

• Lead the strategic performance engagement with carriers evaluating cost, operational service levels, value added services and implementation onto the Wayfair transportation platform
• Develop and execute performance improvement strategies designed to achieve cost efficiencies and unlock key areas of mutual value
• Leverage new technologies, data, and analytics to develop new strategies to drive performance and cost effectively deliver Wayfair product to customers 
• Identify core systems and data to support greater carrier performance visibility and measurement

Key Skills and Experience:

• MBA/MS ideal, with at least 3-5 years of relevant experience.
• Relevant industry experience in managing strategic relationships preferred including consulting, work experience on the carrier side or carrier strategy from the business side. 
• Biased towards action. We are looking for someone that can iterate, learn from mistakes and propose new solutions.  
• Strong leadership ability. A hands-on team player that can inspire/mentor staff members. 
• Demonstrated ability to drive complex projects to completion using effective project management, communication and influence. Relentless about following up until the job is done.
• Strong quantitative and problem-solving skills. Able to analyze data sets, pull out insights and then proactively communicate those insights to senior leaders. Able to grasp complex issues and look beyond the obvious. 
• Superior interpersonal and communication skills. Proven ability to work successfully within and across teams. Able to build relationships at all levels in the organization.
• Self-motivated and proactive. Makes sound business decisions even when faced with ambiguity and competing priorities.
• Extensive experience working with Excel is highly preferred, GBQ is a plus but not required.
• Experience working with Manhattan TMS systems is highly preferred.

Wayfair does not accept unsolicited candidate referrals or resumes / CVs from third-party vendors, including recruitment agencies. Wayfair will not be responsible or liable for any fees or costs associated with such unsolicited submissions.