Full-Time
Retail Online Production Support Analyst
Posted on 3/13/2025
Apple
10,001+ employees
Designs and sells consumer electronics and software
No salary listed
Mid, Senior
Austin, TX, USA
- 4+ years of demonstrable professional experience working within a product/program/project management or production support role.
- 4+ years hands-on SAP experience, ideally in an e-commerce or technology-focused organization.
- Proven ability to communicate with and influence at all levels of an organization, including catering communications to audiences of varying technical comprehension.
- BS/BA degree in a technical field or additional professional experience in a similar role.
- Define and implement Business Continuity Planning (BCP) processes to ensure our current SAP ECC environment continues to support all critical business functions while the new SAP S4/HANA environment is built in parallel.
- Partner with IS&T to define, configure, and implement BCP process flow integrations into our ticket management system.
- Collaborate with business and technology teams to ensure program objectives are being met, alignment occurs with all relevant parties, and that the technical solutions being implemented meet or exceed the program’s defined goals.
- 7+ years of professional experience in a product/program/project management or production support role supporting large-scale implementations or migrations.
- Hands-on experience with a major ticket management system solution such as ServiceNow.
- Relevant professional certifications such as Project Management Institute’s PMP, ScrumMaster, Six Sigma, or Information Technology Infrastructure Library (ITIL).
- Technical and analytical problem solving experience, with a focus on implementing simple but lasting solutions.
- Proven ability to understand and explain sophisticated business processes, systems, and tools with a keen focus on impact to upstream/downstream solutions.
- A passion for curiosity, desire for continuous improvement, and ability to navigate through adversity.
Apple Inc. designs, manufactures, and sells a variety of technology products and services, including iPhones, iPads, Mac computers, Apple Watches, and Apple TVs. The company also offers services like the App Store, Apple Music, iCloud, and Apple Pay. Apple's products work together seamlessly, providing users with a cohesive experience across devices. This integration is a key differentiator from competitors, as it allows for a smooth transition between hardware and software. Additionally, Apple has expanded into financial services with products like the Apple Card, which offers cash back on purchases, and a trade-in program that encourages device upgrades while promoting recycling. The company's goal is to maintain its leadership in the technology market by continuously enhancing user experiences and expanding its range of products and services.
Company Size
10,001+
Company Stage
IPO
Headquarters
Cupertino, California
Founded
1976
Simplify's Take
What believers are saying
- Apple's collaboration with Metallica could boost Apple Vision Pro's market adoption.
- AirPods with cameras may open new markets for augmented reality applications.
- VisionOS 3 update emphasizes spatial computing, enhancing user engagement and revenue.
What critics are saying
- Potential EU fines for DMA breaches could impact Apple's European operations.
- Smart home hub delays may allow competitors like Amazon to gain market share.
- AirPods with cameras could raise privacy concerns, affecting sales and reputation.
What makes Apple unique
- Apple's seamless integration of hardware and software enhances user experience across devices.
- The Apple Card offers unique financial incentives, boosting customer loyalty and engagement.
- Apple's trade-in program supports sustainability and encourages frequent device upgrades.
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Benefits
Health Insurance
Dental Insurance
401(k) Retirement Plan
401(k) Company Match
Tuition Reimbursement
Performance Bonus
Relocation Assistance
Employee Stock Purchase Plan
Company News
Apple is teaming up with Metallica to launch a new immersive concert experience, exclusively for Apple Vision Pro, starting March 14.
On Tuesday, following the launch of the third developer beta of iOS 18.4, Apple released iOS 18.3.2.
Apple and Meta Platforms are set to face European Union fines for allegedly breaching Digital Markets Act rules, Reuters reports Monday, citing "people with direct knowledge of the matter."
Apple is working on a smart home hub powered by Siri
Apple has announced its streaming service has received 10 nominations across six series at the 28th Annual Critics Choice Awards.