Tech Lab Product Owner

Responsibilities:

Experience Development:

• Design and curate unique technology educational and demo experiences.
• Collaborate with teams and vendors to implement technology solutions.
• Update experiences to keep pace with technological advancements.
• Monitor inventory and procure necessary supplies and equipment.
• Aligns digital signage content to complement available experiences/devices.

Space Management:

• Maintain the Tech Lounge to provide an immersive environment.
• Oversee setup, configuration, and maintenance of technology and equipment.
• Coordinate with facilities management for space-related issues.

Employee Engagement:

• Promote employee participation and engagement with the Tech Lounge.
• Organize workshops, demonstrations, and events.
• Gather and analyze employee feedback to improve offerings.

Stakeholder Collaboration:

• Work with HR, IT, and other departments to align initiatives with goals.
• Act as the primary contact for Tech Lounge inquiries.
• Present regular reports on activities, usage, and impact.

Qualifications

• Minimum of five years related work experience, with at least two years of technical support experience.
• Undergraduate degree or equivalent combination of training and experience.
• A passion for workplace technology and cutting edge consumer productivity technology.
• Experience in a retail showroom environment is a plus.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don’t just have a mission—we’re on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients’ lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

Our commitment to diversity, equity, and inclusion

Vanguard’s commitment to diversity, equity, and inclusion (DEI) is central to our ability to deliver on our mission. We aspire to create a work environment that is inclusive, equitable, and diverse—one that enables our employees, whom we call crew, to thrive and bring their best selves to work every day on behalf of our clients.

Cultivating DEI lifts our entire organization, and everyone shares accountability for our progress—from our senior leaders who lay the foundation and set the example for inclusive behaviors to crew who are growing in their personal DEI learning experiences.

Together, we’re on a mission. We are fueled by the value of diverse voices and connected through friendships and a culture of care—for our clients, our communities, and each other.    

Vanguard’s DEI journey has no finish line. Our commitment is enduring, and we remain focused on the path ahead. To learn more about Vanguard goals and progress toward DEI, download our Diversity, Equity, and Inclusion Report.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.