Customer Onboarding Manager @ BrightEdge

INACTIVE

Full-Time

Customer Onboarding Manager

BrightEdge

201-500 employees

SEO Platform

AI & Machine Learning

Junior

Cleveland, OH, USA

Required Skills

Marketing

Data Analysis

Google Analytics

Requirements

Bachelor's degree required
Strong articulation and presentation skills
Ability to follow process consistently in a high call volume environment
Willingness to learn and use coaching feedback to improve
1+ years' experience working in a Marketing Technology environment a plus
Passionate about working with customers and delivering a great customer experience

Responsibilities

Deliver onboarding trainings and materials
Ensure platform adoption
Ensure timely scheduling and delivery of onboarding sessions
Ensure successful transitions to the Customer Success Manager team after onboarding

Desired Qualifications

Strong analytical skill set; experience working with Adobe Analytics or Google Analytics is a plus

At BrightEdge, we connect people to meaningful experiences. Our mission is to inspire and deliver the best performance for our customers by becoming an integral part of the digital experience. BrightEdge has the largest customer team in our industry, and our goal is to provide our customers with a best-in-class experience that is always delightful.

About the Role:

As a Client Onboarding Manager, you represent the face of the company to our new customers. A great Client Onboarding Manager has a positive attitude and delivers a consistently great experience for our new customers. You will be responsible for presenting and educating new customers on platform best practices to support their organic marketing channel.

What You Will Do:

Deliver onboarding trainings and materials
Ensure platform adoption
Ensure timely scheduling and delivery of onboarding sessions
Ensure successful transitions to the Customer Success Manager team after onboarding

What it Takes to be Successful:

Bachelor’s degree required
Strong analytical skill set; experience working with Adobe Analytics or Google Analytics is a plus
Strong articulation and presentation skills
Ability to follow process consistently in a high call volume environment
Willingness to learn and use coaching feedback to improve
1+ years’ experience working in a Marketing Technology environment a plus
Passionate about working with customers and delivering a great customer experience

Benefits & Perks:

Competitive salary
Medical PPO or HMO, Dental, and Vision Insurance
401K

About BrightEdge

BrightEdge is widely recognized as a global leader in SEO and Digital marketing. The most innovative customers across more than 80 countries trust BrightEdge to modernize their Digital Marketing stack for today’s digital world. We are helping thousands of organizations, including many of the world’s largest companies, transform their businesses and drive more revenue.

The continuous innovation of our product is supported by what we believe to be our most valuable assets: our people. Our employees are industry experts at the forefront of digital transformation. Come join us and help us share the future of SEO.

BrightEdge

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Website

View Company Profile

Company Stage

Series D

Total Funding

$85.3M

Headquarters

San Mateo, California

Founded

2007

Growth & Insights

Headcount

6 month growth

↓ -1%

1 year growth

↑ 2%

2 year growth

↓ -3%

Benefits

Medical / Dental / Vision Insurance

15-23 days Paid Time Off (PTO) annually

Stock Options

401(k)

6 Weeks Paid Maternity Leave

4 Weeks Paid Paternity Leave

Competitive Salaries

SEO Certification Courses

Team Events & Socials

Free Friday Lunches

Fully Stocked Kitchen

Collaborative Work Environments

INACTIVE