Full-Time

Technical Account Manager

San Antonio, Onsite

Confirmed live in the last 24 hours

Axon

Axon

1,001-5,000 employees

Public safety technology for law enforcement

Government & Public Sector
Enterprise Software

Compensation Overview

$75k - $125kAnnually

+ Bonus

Entry, Junior

San Antonio, TX, USA

Onsite at San Antonio Police Headquarters.

Category
Customer Success Management
Sales & Account Management
Requirements
  • Bachelor’s Degree or equivalent work experience
  • 1+ years of professional experience working with Major City or Enterprise-level customers
  • Proven track record of successfully managing customer relationships and technical projects
  • Understanding of SAAS, Cloud providers/solutions, Virtualization, Storage is desired
  • Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
  • Excellent interpersonal skills with strong written and verbal communication
  • Detail oriented with excellent organizational and time management skills
  • Demonstrated ability to deal with change and remain calm in high-stress situations
  • Experience working and supporting law enforcement is desired
  • Experience using Excel formulas to produce analytical charts
  • Experience creating analytical reports and visual aids in Excel, Word and PowerPoint for senior level presentations
  • Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and Internet technologies is desired
  • Knowledge of CCTV, VMS, and IP cameras is desired
  • Experience working closely with a sales and support team is desired
  • Must be able to pass agency background check and become CJIS certified
Responsibilities
  • Commute to San Antonio Police Headquarters daily Monday-Friday’s and be available for off-hours needs
  • Provide tier 1 and 2 technical support to agency personnel
  • Be a product specialist in Axon products utilized by the agency
  • Achieve mastery of Axon’s Evidence.com
  • Participate in weekly stand-up meetings
  • Produce weekly and quarterly analysis reporting
  • Manage customer expectations, keeping customers satisfied and expectations realistic
  • Maintain customer confidence, especially in high-pressure situations
  • Communicate customer feedback across multiple teams and divisions within Axon to drive product development and improvement
  • Troubleshoot and document daily issues and communicate status to stakeholders
  • Remain organized and focused on removing obstacles through creativity and adaptation to rapidly changing circumstances
  • Produce status and usage reports of assigned products for agency insight
  • Maintain familiarity with relevant Axon Academy content and leverage for training
  • Go on-site to the individual precincts or commands to provide assistance and help with Axon devices and software where needed

Axon provides technology solutions aimed at improving public safety and law enforcement effectiveness. Their product lineup includes smart weapons like TASER devices, body-worn cameras, in-car video systems, and software for managing evidence and enhancing situational awareness. These products work by integrating hardware and software to capture, store, and analyze data, helping agencies respond more effectively to incidents. Axon stands out from competitors by offering a combination of hardware and software-as-a-service (SaaS) solutions, which provide ongoing revenue through subscriptions. The company's goal is to enhance safety and accountability in law enforcement through continuous innovation and a comprehensive suite of tools.

Company Stage

N/A

Total Funding

$246M

Headquarters

Scottsdale, Arizona

Founded

1993

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-2%

2 year growth

-2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Axon's leadership in public safety technology is reinforced by its continuous innovation and expansion, such as the integration of Dedrone's drone security solutions.
  • The company's strong financial performance, evidenced by a 34% revenue increase, indicates robust growth and stability.
  • Axon's new AI-powered software for automating police reports demonstrates its commitment to leveraging cutting-edge technology to improve operational efficiency for law enforcement agencies.

What critics are saying

  • The integration of Dedrone's technology may present challenges in terms of operational and cultural alignment, potentially impacting innovation.
  • Axon faces competition from companies like Brinc, which are expanding their offerings in public safety technology, potentially eroding Axon's market share.

What makes Axon unique

  • Axon's comprehensive suite of public safety products, including TASER devices, body-worn cameras, and advanced software solutions, sets it apart from competitors who may focus on a narrower range of offerings.
  • The company's SaaS model for evidence management and data analytics provides a recurring revenue stream, ensuring financial stability and continuous innovation.
  • Axon's recent acquisition of Dedrone enhances its capabilities in drone security, positioning it as a leader in integrated public safety technology.

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Benefits

Medical, Dental, Vision

Fitness Programs

Mental Health

Pre-Tax Savings (401k, HSA, FSA)

Annual Bonuses

Stocks

Remote Work

Paid Time Off

Parental Leave

Room to Grow

Leadership Development Program

Learning and Development