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Full-Time

VP – Technical Success

Confirmed live in the last 24 hours

Snyk

Snyk

1,001-5,000 employees

Cybersecurity for open source software vulnerabilities

Enterprise Software
Cybersecurity

Senior, Expert

Boston, MA, USA

Category
Cybersecurity
IT Project Management
IT & Security
Required Skills
Communications
Management
Data Analysis
Requirements
  • 10 to 15 years of experience in managing, coaching, and growing Technical Success, TAM or Customer Success teams including scaling globally dispersed customer-facing teams and managers in a fast-paced technically focused environment. At least 5 years in a senior-level leadership.
  • Strong, broad knowledge across all aspects of Technical Success practices, processes and technology. You have core skills/competencies including leadership, customer relations, performance management, process management, data analysis, problem-solving, effective communication, business acumen, and technical aptitude.
  • Experience rolling out self-service tools, processes and experiences to help customers on-board and adopt products. Experience with AI is a plus as this will be critical to the scale of the TSM organization.
  • Experience driving scale through channel partners.
  • Worked in high-growth environments, and have built high-performing medium to large distributed, technical teams quickly.
  • Demonstrated experience working closely with your peer Customer Success and GTM organizations to ensure cross-team collaboration is effective.
  • You have outstanding communication and presentation skills, including effectively interfacing with business, executive, and technical teams.
  • Bachelor's degree required.
  • Care deeply about culture and values and can be a steward for transparency, collaboration, inclusiveness, accountability, and experimentation.
  • Demonstrated desire for continuous learning and improvement.
  • Ability to balance tactical and strategic focus.
Responsibilities
  • Defining and driving the strategy and detailed execution plan for Snyk’s Technical Success Management organization.
  • Proactively engaging with internal departments outside of CSG (Sales, Professional Services, PM, R&D etc.) to improve processes and ultimately drive an exceptional customer experience leading to a high NRR.
  • Personally owning some of the most strategic customers to better learn and understand how we can be improving the customer experience across all segments of the customer base.
  • Working with the PS leader to continue to drive focus and differentiation across Professional Services and our TSM offerings.
  • Working with the Channel leaders to create offerings with our partner organization that will ultimately drive scale of our operating model.
  • Building the appropriate go-forward organizational structure and operational model to drive effectiveness, efficiencies and scale.
  • Identifying metrics and establishing a management and reporting rhythm that ensures consistent achievement of operational performance targets (including customer satisfaction, operating efficiency, and platform adoption and growth) with visibility to executive leadership.
  • Scaling and leading a sustainable, high-performance, motivated global team with clear career development paths and a goal to drive a high retention rate for the team at Snyk.
  • Working cross-functionally to drive key business objectives supporting high-profile client deployments, new product roll-outs, installations, and client escalations in partnership with sales, operations, product management, engineering, and technical support.
  • Taking part in cross-functional and team collaboration on local, regional, and global projects/initiatives that will drive mutually agreed goals.
  • Serving as the executive management point for key account escalations, engaging directly with the customer as needed; as well as managing executive communications, ensuring that the cross-organizational engagement required to stabilize specific account escalations is addressed.
  • Driving improvements in Snyk’s products, services, and overall customer experience by providing actionable data and insight on customer behavior, satisfaction, and areas customers find especially challenging or valuable to other teams within CS, Sales, Marketing, and R&D.
  • Partnering with Sales and Solutions Engineering assisting in prospect pre-sales discussions and presentations about our TSM service offerings and practices.

Snyk specializes in cybersecurity for software-driven businesses, focusing on open source security. Its platform helps developers identify and fix vulnerabilities in their code by integrating into existing workflows, using tools like a dependency scanner for open source dependencies and container images. Snyk stands out by serving a diverse range of clients, from startups to large enterprises, and offering tailored enterprise features. The goal is to enable organizations to develop software quickly while ensuring high security standards.

Company Stage

Series G

Total Funding

$1.7B

Headquarters

Boston, Massachusetts

Founded

2015

Growth & Insights
Headcount

6 month growth

5%

1 year growth

6%

2 year growth

-14%
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Simplify's Take

What believers are saying

  • Snyk's recent $1.2 billion funding round underscores strong investor confidence and provides substantial capital for growth and innovation.
  • The acquisition of Helios and Enso Security enhances Snyk's platform with advanced runtime visibility and remediation capabilities, making it a more comprehensive security solution.
  • Snyk's leadership in developer security and its proactive approach to addressing vulnerabilities in Docker and Kubernetes position it as a key player in the cybersecurity landscape.

What critics are saying

  • The rapid pace of acquisitions, such as Helios and Enso Security, may lead to integration challenges and potential disruptions.
  • High-profile executive departures, like the recent exit of the Chief Marketing Officer, could signal internal instability and affect company morale.

What makes Snyk unique

  • Snyk's seamless integration with existing development workflows allows developers to maintain security without sacrificing speed, a critical advantage over competitors.
  • The company's focus on open source security and containerized applications addresses a niche but rapidly growing market, setting it apart from broader cybersecurity firms.
  • Snyk's subscription-based model with tiered pricing and premium features provides flexibility and scalability for clients of all sizes, from startups to large enterprises.