Full-Time

Senior Director – Strategic Team Lead

Client Success

Posted on 5/14/2024

Maven Clinic

Maven Clinic

501-1,000 employees

Virtual healthcare for women and families

Consumer Goods

Senior

New York, NY, USA

Required Skills
Sales
Requirements
  • 10+ years of experience in account management or client services role in digital health, healthcare, benefits or SaaS companies
  • Previous experience managing a team of direct reports
  • Experience serving as a strategic advisor on large, multinational accounts
  • Experience working in a cross-functional capacity
  • Strong verbal, written, and presentation skills
  • Strong leadership skills and effective problem-solving abilities
  • Strong analytical skills
  • Experience in working with the full lifecycle of customer success post sales
  • Willingness to travel for key client and internal strategy meetings
Responsibilities
  • Team leadership and management
  • Performance and growth of global Book of Business
  • Performance tracking and reporting
  • Client feedback and insights
  • Manage client escalations
  • Strategic client advisor
  • Growth team leadership

Maven Clinic offers an excellent working environment for individuals passionate about leveraging technology to improve healthcare. As a leader in virtual healthcare for women and families, the company is committed to delivering better outcomes at lower costs, focusing on reducing unnecessary medical procedures and interventions. Employees at Maven Clinic enjoy a culture that values proactive intervention and personalized patient guidance, fostering innovation and dedication in the healthcare industry.

Company Stage

Series E

Total Funding

$292.2M

Headquarters

New York, New York

Founded

2014

Growth & Insights
Headcount

6 month growth

5%

1 year growth

22%

2 year growth

76%

Benefits

Unlimited paid time off

14 weeks fully paid parental leave and return-to-work plan

Market-based compensation and equity

Medical, dental, and vision plans (100% covered options)

Free membership with One Medical

Free access to Maven, with credits for friends and family

401(k) match

Paid month-long sabbatical after 5 years