Full-Time

Customer Success Manager

Boston

Posted on 5/1/2024

Tines

Tines

201-500 employees

No-code automation platform for security teams

Cybersecurity

Mid

Cambridge, MA, USA

Required Skills
Sales
Requirements
  • 3-5 years of experience in a technical account management, customer success, or post-sales role at a technology company
  • Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, other)
  • Experience asking questions to uncover problems, locate new opportunities, and translate technical requirements to internal teams and partners
  • Knowledge of API's + how they function
Responsibilities
  • Leading a first-class onboarding experience and ensuring customer use cases are requirements are met in the specified timeline
  • Translating technical customer needs to internal technical teams and delivering feedback to the Product team on new feature requests and enhancements to shape and improve the platform
  • Coordinating onboarding and business reviews to evaluate performance, learn about the customers priorities, and locate new opportunities to promote expansion within existing and new teams
  • Partnering with internal resources to build account plans and align customer needs with use cases to increase platform usage
  • Proactively identifying risks to the customer achieving their stated goals, and works with the CSM / PM teams to develop and drive a comprehensive risk mitigation plan
  • Identifying issues that impact customers and/or challenges in the business and is able to provide thought leadership in finding a customer solution or assist in co-development of process improvement, programs and/or assets
  • Developing and driving a renewal plan and delivering a strategic message to analysts, management, and the C-Suite on the value of Tines and next steps for the account
  • Reviews account dashboards, metrics, log-ins, and use cases to determine the health of the customer

Tines specializes in enhancing the efficiency and responsiveness of security teams through a no-code automation platform. With a focus on core security functions such as endpoint detection and response, and phishing attack responses, this company caters to a crucial need in cybersecurity. Employees at Tines benefit from working at the forefront of technology, using innovative solutions like a Story Library with over 1,000 prebuilt templates, which empowers them to tackle security challenges effectively without the need for extensive programming knowledge.

Company Stage

Series B

Total Funding

$142.1M

Headquarters

Dublin, Ireland

Founded

2018

Growth & Insights
Headcount

6 month growth

6%

1 year growth

40%

2 year growth

99%